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Overview

DEFINITION

Under direction, provides lead technical and functional direction to lower-level staff and performs a variety of specialized technical duties in support of information technology end-users; installs, troubleshoots, and maintains computer hardware and software; performs the more complex and specialized duties in configuration and maintenance of network, server, database, and/or telecommunications systems and infrastructure; identifies end user requirements, evaluates system and infrastructure capabilities, and recommends and coordinates upgrades and enhancements; performs systems administration, troubleshoots problems, and ensures data integrity and security; provides technical support, trains, and assists end users in using new applications and systems; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned supervisory or management personnel.  Exercises technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is the advanced journey-level lead classification in the Information Technology Specialist series responsible for performing the most complex work assigned to the series.   Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment.  Positions in the classification rely on experience and judgment to perform assigned duties.  Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services.  Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

Essential Job Functions

EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

  • Provides lead technical and functional direction to assigned staff; reviews and controls quality of work; participates in performing the more complex duties related to the installation, troubleshooting, and maintenance of computer hardware, software, network, server, database, and/or telecommunications systems and infrastructure.
  • Trains employees in work principles, practices, methods, policies, procedures, and applicable federal, state, and local laws, rules, codes, and regulations.
  • Functions as a liaison between end-users, analysts, and support technicians to ensure standards and protocols are maintained; receives users’ requests, analyzes problems, and implements solutions; coordinates help desk activities and ensures the effective provision of services to departmental users.
  • Serves as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
  • Leads and performs a variety of technical support duties; creates and modifies user accounts; diagnoses and resolves issues; collaborates with other information technology staff, and/or third-party vendors to resolve complex problems.
  • Monitors and enforces security procedures; audits, updates, and configures firewall security appliances; works with vendors and department staff to resolve system and network problems; coordinates and implements corrective measures.
  • Coordinates system enhancements and installation, maintenance, and modification of software application(s); documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
  • Installs, configures, and upgrades desktop computers and associated hardware and software across disparate platforms; loads and tests specialized applications and security devices; ensures connectivity to network and communication systems.
  • Installs, configures, and maintains network hardware, software, peripherals, and devices, including but not limited to routers, interfaces, wireless access points, servers, virtual private networks, and firewalls, for functionality and security.
  • Designs, implements, tests, and maintains databases, directories, and related applications; identifies table relationships and writes Structured Query Language (SQL) data manipulation scripts to extract data; troubleshoots data extraction issues; performs database queries and develops reports using SQL and other report development tools.
  • Leads the monitoring and maintenance of security controls for department information systems and infrastructure in accordance with countywide security policies and procedures; monitors security features and firewall rules; verifies and ensures proper user accessibility including resetting passwords, assigning permissions, and enabling or disabling accounts.
  • Develops, monitors, and maintains the department website design and content, accessibility, and architecture in compliance with countywide design and content standards and federal, state, and local regulations; ensures proper functioning of links to website content, forms, surveys, and related materials; assists and provides training to staff on editing content in accordance with countywide standards.
  • Participates in the request for proposal process; provides cost analysis and input to scope of work; recommends equipment and/or software purchases; tracks purchases from proposal to invoicing.
  • Writes and maintains comprehensive technical documentation including workflow diagrams, design specifications, and department procedures for the utilization of specific technology.
  • Develops training materials, including tutorials, documentation, and instructional manuals for system use.
  • Conducts research and stays current on new trends and innovative solutions in information systems; recommends new technologies which would improve the department’s operational effectiveness.
  • Performs related duties as assigned.

Minimum Qualifications

Knowledge of:

  • Principles of providing functional direction and training.
  • Principles, practices, methods, and techniques of installing, evaluating, configuring, troubleshooting, diagnosing, and resolving computer hardware and software, application(s), server infrastructure, network and data systems, telecommunications, audiovisual, radio, and/or website issues.
  • Operational relationships between applications, databases, and components of technology infrastructure such as servers and network systems.
  • Structured Query Language (SQL) and data management and reporting tools.
  • Principles and practices of website design and architecture, as well as accessibility compliance requirements.
  • Methods and techniques of eliciting information and performing diagnostic procedures on technology systems.
  • Security and monitoring devices, and procedures necessary to maintain the integrity and security of data.
  • Principles and practices of project management and vendor relationship management.
  • Methods of long-term technology assessment and deployment.
  • Principles and practices of developing and maintaining technical documentation, files, and records.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
  • Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:

  • Plan, organize, and coordinate the work of assigned staff.
  • Effectively provide staff leadership and work direction.
  • Train staff in work procedures.
  • Perform a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware and software, application(s), server infrastructure, network and data systems, telecommunications, audiovisual, and/or website.
  • Participate in design and process improvement sessions to identify department business and user needs and discuss information system capabilities and modifications needed for improvement.
  • Participate in system and infrastructure enhancement, and maintenance projects.
  • Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
  • Understand, interpret, and explain systems solutions to users; research technical materials to provide solutions to problems.
  • Prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials.
  • Deal tactfully with the users and staff in providing information, answering questions, and providing customer service.
  • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
  • Effectively use computer systems and software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be:

Associate’s degree in information technology, computer science, or a related field; and

Two (2) years of increasingly responsible experience providing technical support to desktop computer hardware and software systems at a level equivalent to Information Technology Specialist II.

Certifications and Licenses:

  • Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

Environmental Factors and Conditions/Physical Requirements

PHYSICAL DEMAND

  • Mobility to work in a standard office and use standard office equipment, including a computer; primarily a sedentary office classification although standing in and walking between work areas is may be required; occasionally bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information; the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
  • Vision to read printed materials and a computer screen.
  • Hearing and speech to communicate in person and over the telephone.
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

WORKING CONDITIONS

  • Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
  • Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

EQUIPMENT AND TOOLS UTILIZED

  • Equipment utilized includes personal computer and standard office equipment.

Disaster Service Worker

All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

Wage Range: $25.34-33.96 hourly ($52707.20-$70636.80/yr)

To Apply: Please visit https://www.governmentjobs.com/careers/buttecountyca/jobs/4528878-0/senior-information-technology-specialist to apply online.

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: Associate's
Minimum Hourly Wage: 25.34
Maximum Hourly Wage: 33.96