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Trinity County
Employment Opportunity

Trinity County Health and Human Services

Administrative Clerk I/II (MSS Office Assistant I/II) – Eligibility and Employment Services

This is a full-time benefitted position
Applications will be accepted until the position is filled.

Position Information

  • Administrative Clerk I: $2607.07 – $3168.92 per month.
  • Administrative Clerk II: $2879.83 – $3500.45 per month.
Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function and initiate cases through the department’s automated system; and performs related work as required.

Working under close supervision, Office Assistant I is the entry/trainee level in the Office Assistant series. Employees in this class receive in-service training and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry and performs tasks that are more structured and repetitive than those assigned to level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.  Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Office Assistant II level after one year of satisfactory performance at the trainee level.

Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function and initiate cases through the department’s automated system; and performs related work as required.

Working under general supervision, Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I, or if filled from the outside, require prior related experience.

The Office Assistant II differs from the Office Assistant III by the level of supervision received, the scope and effect of functions performed, the degree of independence exercised, and the complexity of work assigned. The Office Assistant III may also be assigned lead worker duties, or screening duties on a consistent rather than incidental basis. The Office Assistant series differs from the Account Clerk series in that the primary duties of the Account Clerk involve the application of mathematical skill and ability in the use of financial, numerical and statistical data and information. The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties.

Examples of Duties

Duties may include, but are not limited to, the following:
(Note: For Office Assistant I, duties are performed at the trainee level.)
  • Addresses complaints and explains regulations to customers or the public.
  • Responds to inquiries regarding departmental functions, services, policies, and procedures.
  • Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs.
  • Explains the proper use of forms and documents.
  • Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
  • Operates multiline telephone system including answering calls, transferring calls, and taking messages.
  • Schedules customer appointments and maintains schedules for technical or professional staff.
  • Composes correspondence, reports, memos, and other documents.
  • Reviews and processes forms/documents in accordance with established guidelines and procedures.
  • Monitors and updates manual or electronic files.
  • Operates a variety of standard office equipment.
  • Compiles information to respond to questions or address issues.
  • Reviews submitted forms or applications to verify accuracy and completeness.
  • Operates automated systems, or other department-specific computer systems.
  • Maintains accurate department and customer records.
  • Performs initial screening of applications for departmental services.
  • Performs related duties as assigned.
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:
  • General office functions, procedures, equipment, and filing systems.
  • General goals and purposes of department programs, services, and operations.
  • English grammar, spelling, and punctuation.
  • Word processing, spreadsheet, database, email, calendaring programs, and automated systems.
Ability to:
  • Explain policies, procedures, and regulations governing program operations.
  • Analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
  • Quickly and accurately enter and retrieve data using an automated system.
  • Communicate effectively orally and in writing.
  • Interact with individuals from various educational, socioeconomic, and ethnic backgrounds.
  • Work cooperatively as part of a team.
  • Identify and correct inaccurate or inconsistent information.
  • Listen attentively and understand oral information provided.
  • Prioritize, plan, and organize one’s own work.

Minimum Qualifications

Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other clerical duties.

One (1) year of full-time experience performing clerical duties in an office environment.

Supplemental Information

  • A valid driver’s license is required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.
  • Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information
If you would like to request Veteran’s preference points as part of the application packet, please attach a copy of your DD-214 to your application.

PLEASE NOTE: Applicants, who receive a passing score on a written or oral examination, shall be eligible to receive credit for an additional five (5) points to be added to the final examination score. Veteran’s preference is allowed only on initial entrance into County service and shall not affect the order of eligibility on any other employment lists.

For the purpose of this section, a veteran is one who has received an honorable discharge from active duty, and has served:
1. During one of the following wartime or equivalent periods:

  • Sept. 11, 2001 to End of Operation Iraqi Freedom
  • Aug. 2, 1990 to Jan. 2, 1992
  • Jan. 31, 1955 to Oct. 15, 1976

2. During peacetime for which service a campaign or expeditionary medal has been authorized by the Government of the United States and where discharge was under honorable conditions. This would include Lebanon, Grenada and Southwest Asia.

A copy of the discharge form (DD-214) shall be submitted to CalHR MSS for each position applied for, along with an application for employment requesting such preference, on or before the final filing date specified on the job announcement. Failure to submit the required credentials (DD-214) prior to the final filing date will be deemed a waiver of credits.

Special testing arrangements may be made to accommodate applicants for disability, military, or for religious reasons. If you require such arrangements, please contact Merit System Services at or 916-323-2360, a minimum of five business days prior to the scheduled examination date.  Documentation may be required.

Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont, and is home to the Shasta-Trinity Forest, which is the largest national forest in California. The 2.1-million-acre forest encompasses five wilderness areas, hundreds of mountain lakes and over 6,200 miles of streams and rivers, including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure, such as fishing, gold-panning, jet-skiing, skiing and kayaking. For those who prefer terra-firma, there are over 460 miles of trails, ranging from wide, easy grades to rough, rocky and steep grades for hikers, backpackers, and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail, a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty, a rural environment, and spectacular photo opportunities!


NOTE: All candidates meeting the minimum qualifications established for this position may not be invited to an oral interview. In the event a large number of candidates qualify, those individuals with experience which most closely meets the needs of the County will be invited for an interview.
WAIVER: The contents of this announcement shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract or offer of employment. Trinity County assumes no responsibility for the accuracy of the position description and the actual duties of the job, nor does it assume responsibility for any errors or omissions in the information contained herein. The provisions contained in this announcement may be modified or revoked without notice. Wages, hours and other terms and conditions of employment are subject to the Memorandum of Understanding currently in effect for the appropriate unit of representation.
PERS ANNUITANTS: Retirees of PERS are welcome to apply, if selected for the position they would be required to reinstate to employment.

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: None
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Salary Range: $2607.07 - $3500.45 per month