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Provides Outreach/Orientation to those applying for participation in programs.

  1. Participate in (America’s Job Center of California) AJCC orientations providing information related to eligibility for WIOA programs and services under all funding titles. Conducts basic skills testing when appropriate.
  2. Refer customers to other appropriate community resources available.
  3. Participate as a member of the integrated Rapid Response team for closures. Assists other programs in AFWD counties with Rapid Response activities and peak eligibility demands.
  4. Provide assistance to the Program Supervisor, or provide assistance directly to Program Manager, Business Service Representatives, or other programs and contract obligations, e.g. Temporary Job Creation, Community Coordination, or another specific program. As assigned, the incumbent will provide—
  5. Recruitment assistance to identify eligible participants.
  6. Assistance with program orientations, administering assessment instruments (not to include interpretation or counseling), preparation of material for program start-up and operation, and collecting and reporting program data.
  7. Provide input, initiate, and embrace changes that will continually improve our systems and processes to best meet the workforce preparation needs of our communities.
  8. Other duties as assigned.
  9. Collect Management Information System (MIS) and other program data.
  10. Responsible for county MIS accuracy and the production of various reports.
  11. Maintains county files and updated file systems, including integrated job ready candidate pool and available employer data bases.
  12. Coordinates with the Program Supervisor regarding eligibility and MIS issues meeting multi-county MIS requirements.
  13. Maintain client-tracking forms. Coordinate all program follow-ups.
  14. Collect, prepare presentation graphics, and report performance management and program accountability measures relating to workforce development systems.
  15. Other duties as assigned.
  16. Provides assistance to AJCC customers (job seekers and businesses) and determine program eligibility with a high degree of precision and accuracy.
  17. Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management
  18. Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the AJCC.
  19. Assist in the delivery of universal and core services to the AJCC customer. Provide information in relation to the menu of services offered through the AJCC to job seekers and employers.
  20. Responsible for program eligibility for those individuals in need of WIOA Services, conducting eligibility interviews, collecting all necessary and supporting documentation, and determining program eligibility without error. Meet eligibility deadlines established by management and required by NoRTEC contract objectives.
  21. Acquire specific program knowledge from reading, understanding and interpreting Federal rules and regulations, NoRTEC requirements, Standard Operating Policies and Procedures (AFWD’s SOPs), and related documentation; then, apply this knowledge to assist with WIOA program implementation and comply with all regulations.
  22. Other duties as assigned.
  23. Essential Functions
  24. Maintains current knowledge of policies of the AJCC, AFWD programs and operations, programs administered by partner organizations and other resources available to the public, to facilitate initial client referral
  25. Maintains current specific program knowledge, including WIOA eligibility requirements, from reading, understanding and interpreting Federal rules and regulations, Standard Operating Policies and Procedures, and related documentation; then, apply this knowledge to assist with program implementation and execution.
  26. Travel with notice overnight. Weather and related road conditions must be considered when travel is required.
  27. Travel overnight, with notice.
  28. Operate a motor vehicle or arrange transportation to accomplish duties.
  29. Maintain good attendance and punctuality.
  30. Exercise good judgement in analyzing and solving problems.
  31. Maintain a high level of confidentiality and professionalism.
  32. Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
  33. Must be able to work effectively as a member of a multi-functional services team.
  34. Ability to use a personal computer, including word-processing, spreadsheet, database (Access) and presentation graphics software.
  35. Ability to type, accurately, 35 wpm.
  36. Must be able to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10 key calculator, audio-visual equipment, shredder, and answering machine.
  37. Maintain a professional appearance, consistent with private and public sector middle-level staff.
  38. Minimum Qualifications
  39. A High school diploma or equivalent is the minimum qualification. Associate’s or Bachelor’s degree preferred.
  40. Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
  41. Previous WIOA program experience or case management is a plus.
  42. Work is normally performed in an office setting, but the incumbent will be required to travel out of town for training, meetings and to provide on-site program assistance; therefore, must be able to travel and operate a motor vehicle or arrange for travel to perform duties.
  43. Must possess a valid California Driver’s License and have a good driving record.
  44. Satisfactorily complete a Department of Justice Background check consistent with working with youth.
  45. Within 12 months of hire, must obtain NoRTEC required Case Management Certificate(s).
  46. Provide proof of automobile insurance which satisfies California Law, agree to a background check required to work with you and provide “right to work” documentation upon appointment.
  47. For full job description please click here:

Starting Salary:     $22 – $26.80 per hour, DOE

Please apply here:

Minimum Education and Experience

Education Required: High School
Driver's License Required: Yes
Hiring Requirements for This Job:
  • Background Checks
  • Minimum Hourly Wage: 22.00
    Maximum Hourly Wage: 26.80

    About Alliance for Workforce Development

    Alliance for Workforce Development provides a single address where partnering agencies, each with their own identity and mission, provide core services focused on meeting the needs of job seekers and employers.

    Accessible by Public Transportation: No