Part Time Electronics Repair Tech
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.
Apply now if you are a customer service-focused individual with troubleshooting and electronic repair skills looking to build authentic relationships through sales and service.
What you will do:
Provide resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
Repair smart phones by utilizing tools and processes to triage, determine the most effective method to repair, then repairs the device.
Daily engage with customers face-to-face who are in need of repair and triage and deliver an outstanding customer experience within a retail store.
Meet or exceed key performance objectives that include service and repair metrics as well as customer satisfaction goals.
Perform Asurion inventory tasks such as counting and monitoring Asurion parts and inventory levels.
Complete all coursework in the curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training.
Comply with all Asurion operational policies and procedures.
Demonstrate Asurion Core Values in all interactions.
Comply with Asurion and partner security requirements and background checks.
What you need to be successful:
A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
At least 6 months of customer service/retail experience preferred
Reliable and flexible when it comes to dealing with difficult situations
Ability to meet or exceed evolving key performance objectives
Demonstrate Asurion’s Core Values in all interactions
Ability to work a flexible retail schedule
You are a good fit if you have
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
18 or older and must pass a background check and drug screen, including marijuana.
Pay starts @ $14.00 / hr. with potential sales bonuses and raises upon performance reviews.