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Overview

BUSINESS SERVICES REPRESENTATIVE

Shasta, Trinity, and Siskiyou Counties

Closes: Open Until Filled

Smart Business Resource Center

Full Time Non-Exempt Position

Job Summary:

 The Smart Business Resource Center, a private, non-profit, public benefit corporation in Shasta, Trinity, Humboldt, Siskiyou and Del Norte Counties, seeks a full-time Business Services Representative to join our team. This position facilitates the connection between businesses and qualified job seekers. Duties may include, but are not limited to:

  • Understanding the needs of employers to effectively assist businesses with their hiring needs
  • Cultivating ongoing relationships with local businesses while identifying and developing new business leads
  • Marketing Smart Center programs and services to business and client communities
  • Matching needs of business community with qualified job seekers
  • Evaluating and certifying the eligibility of program participants for job training and education
  • Creating employment plans and coordinating basic job preparation activities
  • Updating the Caljobs database regularly with thorough and accurate data
  • Display excellent organizational skills
  • Dynamic personality with strong relationship building skills
  • Ability to negotiate and develop business contracts with local employers

Preferred background or knowledge in:

  • Marketing and sales principles, business development, hiring practices, employment and labor laws, labor market information, contract writing, effective job search techniques
  • Software programs including Microsoft Word, Access, Outlook, Excel, PowerPoint

REQUIREMENTS

High School diploma or AA/AS degree and ability to attain workforce development and staffing industry certification within 9 months of hire is required a condition of employment.

Any combination equivalent to two years of college in marketing, business administration, human resources, psychology, social services or closely related experience is preferred. Bachelor’s degree is preferred.

The position pays between $15.10 and $25.51 per hour and local travel is required on a regular basis. Smart offers three weeks of paid vacation each year, a company paid retirement program, and a paid week off between Christmas and New Year’s. We also offer a cafeteria benefit plan, paid sick leave, tuition reimbursement and a host of other employee benefits! Most importantly, we offer a friendly and supportive working environment that includes monthly potlucks and other fun activities!

If this job sounds like a fit for you, please apply by clicking the link below. The application includes pre-employment testing that will take approximately 50 minutes.

Click here to apply:

Smart Business Resource Center is an Equal Opportunity Employer. Auxiliary aids services available to individuals with disabilities.

Smart Business Resource Center
Job Description

Business Services Representative
Exempt:  No

Definition

Working under the supervision of the Supervisor or Manager, the Business Services Representative facilitates the connection between businesses who are hiring and qualified job seekers; puts job seekers to work; coordinates client flow through the company and partner agencies; develops and enhances business and community relationships; tracks and case manages individual and training services to enhance the success of job seekers and to meet the hiring needs of the employer community.

 Duties and Responsibilities

Duties of the position may include: understanding the needs of employers to effectively assist businesses with their hiring needs; acting as liaison between businesses, job seekers, and partner agencies; developing, negotiating and monitoring worksite training agreements and work experience contracts; assisting worksites with trainee attainment of Job Specific Skills competencies; developing ongoing relationships with businesses while marketing programs and services; meeting business needs and increasing market share; coordinating Rapid Response to Shasta County businesses; participating in job development and job placement activities; entering job order and worksite information into management information system and tracking and recording customer progress; assessing of job seeker and employer needs; evaluating and certifying eligibility of adults and youth for job training and education programs creating employment plans and coordinating basic, remedial and job preparation activities; making effective referrals to community, employment, training and support services/programs; leading workshops and presenting to groups; representing the company at meetings and reporting on progress; scheduling and coordinating events; maintaining excellent customer service; performing other duties as assigned. Update Salesforce and applicable databases regularly with thorough and accurate data.

Knowledge and Abilities

Knowledge of: hiring practices; government program regulations; employment and labor law; marketing and sales; labor market information; labor laws and personnel practices; contract writing; effective job search techniques; eligibility, assessment and career exploration techniques and tools; software programs including Microsoft Word, Access, Outlook, Excel, Salesforce; community agencies and other local resources.

Ability to: exercise good judgment; interact with the public and business community tactfully and courteously; work independently to organize, schedule and manage assignments; meet deadlines; collect and analyze data for reporting purposes; prepare clear and concise case notes and have good organization skills; develop and maintain professional relationships; operate a computer to track and report information; use Internet and e-mail; learn and follow established policies and procedures; establish rapport with job seekers, incumbent workers and employers to analyze situations and implement effective action plans; provide quality customer service, maintain confidentiality; demonstrate excellent written and verbal communication skills.

Travel is required in this position.  If the incumbent drives a personal vehicle while performing required duties, automobile insurance with approved levels of bodily injury and property damage must be maintained.  The assigned supervisor or human resource administrator will advise the incumbent of the required levels based on driving frequency. The Smart Business Resource Center participates in the California DMV Employer Pull Notice (EPN) program. Employee participation in the EPN program is required.

Qualifications

High school diploma or AA/AS degree and ability to attain workforce development and staffing industry certification within 9 months of hire is required as a condition of employment.

Any combination of education and experience equivalent to two years of college in human resources, psychology, business administration, social services or closely related experience preferred; Bachelor’s degree is preferred.

Physical Demands

In order to successfully perform the various duties of this job, the employee is regularly required to talk and hear, frequently required to sit, occasionally required to stand, walk, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms, and occasionally required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Physical demands described here are representative of those that must be met by every employee. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Hourly Wage: 15.10
Maximum Hourly Wage: 25.51

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: Bachelor's
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Motor Vehicle Record Check