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Tehama County Community Action Agency

Red Bluff, CA

Full-Time with Benefits

Salary: $1,628.80 – $1984.00 Biweekly | $20.36 – $24.80 hourly

Nature of work: The primary function of a Case Manager is to identify and implement plans based on the family’s strengths, needs and goals; manage cases and is responsible to conduct regular contacts with families, attend Team Meetings, monitor progress to achieve independence. A considerable amount of the work is performed in an office environment writing reports and case plans. Case Managers also enter data into computer systems and conduct a variety of assessments to determine risks, needs and progress of the family. The position also requires frequent work in the field contacting families and collaborating with community service providers to assist families in overcoming serious social issues.

Typical duties of a Case Manager include: Conduct thorough, individualized family assessments which address family members’ strengths and needs, family dynamics, the family’s functioning in its environment, and family members’ capacity for change; Engage families in supportive, educational and treatment interventions to promote family growth and change such as crisis intervention, skill modeling, emotional support, resource linkage, problem solving and personal and system advocacy; Connect families to services to address housing, finances, legal issues, education, employment and safety; Facilitate team meetings to evaluate options and ensure decisions are child-family team driven. 

Controversial Issues: As a Case Manager, you may encounter customers who are emotionally charged, customers that have substance dependence, mental health issues, trauma or domestic violence history. You may be assisting customers whose values may conflict with your own values. A Case Manager must be able to accept customers’ differences and interact with them in a non-judgmental manner.

Ideal Candidate: The ideal candidate is reliable, provides courteous, respectful, and professional customer services; has the ability to analyze situations involving rules and regulations; demonstrates good judgment when making decisions; communicates effectively orally and in writing; interacts with individuals from various educational, socioeconomic, and ethnic backgrounds; works cooperatively as part of a team and with community partners and other County agencies; listens attentively and understands oral information provided; prioritizes, plans and organizes one’s own work.

Examples of Duties

Knowledge of:

Techniques for assessing problem situations and formulating plans for service;  Techniques and practices of casework management;  Dynamics of human behavior;  Local, state, and federal resources;  Applicable Federal, State, County, Department, and Divisions laws, regulations, policies, and procedures;  Modern office practices, methods, and computer equipment;  Computer applications related to work;  English usage, grammar, spelling, vocabulary, and punctuation;  Methods, procedures, and policies of the department;  State and Federal laws, rules and regulations governing low-income assistance programming;  Social/health agency resources;  Techniques for dealing effectively with and providing a high level of customer service to all individuals contacted in the course of work;  Principles of outreach and interviewing.

Ability to:

Understand and learn the agency programs, policies and procedures;  Obtain facts and recognize the relevance and significance;  Organize and maintain work detail;  Interpret and explain to the applicant, recipient, or others public social service programs, policies, rules and regulations;  Effectively communicate (verbally and in writing) with children, families, agencies and community resources for the benefit of families being served;  Employ cultural sensitivity and competency in working with different kinds of populations;  Develop and implement individual, family and group treatment plans;  Establish and maintain effective relationships with those contacted in the course of the work;  Facilitate and participate effectively in team meetings and community interactions;  Function with a high degree of independence;  Perform job duties under stressful conditions;  Understand and apply the agency’s programs, policies and procedures.  Work within a community setting and effectively use appropriate resources and services;  Act appropriately in emergency and stressful situations.  As an essential function of this position the employee must be able to handle levels of stress satisfactorily and be congenial with other employees, clients, and vendors at all times;  Maintain confidentiality in accordance with legal standards and/or County regulations;  Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work;  Work independently and as a team member;  Use English effectively to communicate in person, over the phone and in writing;  Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities and meet critical time deadlines;  Operate modern office equipment, including computer equipment and specialized software applications programs;  Make accurate arithmetic, financial and statistical computations;  Plan, organize and prioritize daily assignments and work activities;  Use independent judgment and work discretion in coordinating various projects;  Read and interpret materials pertaining to the responsibilities of the job;  Assemble and analyze information and prepare written reports, records and correspondence in a clear, concise manner;  Maintain significant flexibility in daily operations and decision making.

Education and Experience:

Any combinations of training and experience which would provide the required knowledge, skills and abilities are qualifying. A typical way to obtain the required qualifications would be:


  • Bachelor’s Degree in Social Work, or health and human services related field from accredited college or university.


  • Two (2) years of full-time casework experience and thirty (30) college semester units, including fifteen (15) units in social welfare, social/human services, sociology, other social or behavioral science.
  • Examples of social or behavioral science courses include: anthropology, criminal justice, economics, education, ethnic studies, history, human development law, nursing, nutrition, philosophy, political science, psychology, public health, social welfare, sociology, welfare, and women’s studies.


  • Three (3) years of full-time experience providing direct client services to disadvantaged or low-income adults or children in a private or public agency.
  •  Other combinations of education and experience may be considered.

License and Special Requirements:

  • Requires a valid California driver’s license.

Recruitment Information

How To Apply: Visit and search for the job title.

The department is currently recruiting for one (1) vacancy.

.In addition, Tehama County is establishing an eligibility list to fill future vacancies for a CAA Case Manager, as well as subsequent vacancies which occur during the life of the eligibility list.

Please submit ALL required documents when applying such as, copies of all required degrees and/or certifications as outlined in the job description. Incomplete applications will not be considered.

For questions about this recruitment contact:

Shannon Anthony

530-528-4060 |

All offers of employment are contingent upon successful completion of background, fingerprinting, drug test (including marijuana) and physical examination provided by the County.EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT COMPLIANT / VETERANS’ PREFERENCE POLICY / DRUG-FREE WORKPLACE

Minimum Education and Experience

Education Required: None

About Tehama County Community Action Agency

Tehama County Community Action Agency builds prosperous communities by empowering people. CAA provides various programs that assist low-income families by either providing the services directly or through a collaboration of subcontractors. This collaborative effort includes many valuable agencies, including the Department of Social Services, Tehama County Health Service Agency, Probation and PATH.