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Overview

Job Posting: Public Safety Dispatcher
California Highway Patrol
JC-374195 –
Public Safety Dispatcher
PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
Salary: $4,628.00 – $6,373.00 per Month
Final Filing Date: 6/4/2023
Application Methods:
• Electronic (Using your CalCareer Account)
• By Mail
• Drop-off

Job Description and Duties

Duties will include, but are not limited to; operate radio console; answer 9-1-1 calls, assist allied agencies, and provide exceptional service to the general public; document information using computer-aided dispatch (CAD), operate telephone system, and facilitate requests for officers. You will find additional information about the job in the Duty Statement https://www.calcareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=19732206&name=140-1663-XXX.pdf.

Working Conditions
Susanville Communications Center maintains 12 dispatchers and utilizes the 3/12 AWW with seniority shift and vacation sign-ups.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification. https://www.calhr.ca.gov/state-hr-professionals/Pages/1663.aspx

PUBLIC SAFETY DISPATCHER, CALIFORNIAHIGHWAY PATROL

Additional Documents

Job Application Package Checklist https://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=374195
Duty Statement https://www.calcareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=19732206&name=140-1663-XXX.pdf

Position Details
Job Code #: JC-374195
Position #(s): 388-140-1663-XXX
Working Title: Public Safety Dispatcher
Classification: PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
$4,628.00 – $6,373.00
# of Positions: Multiple
Work Location: Lassen County
Job Type: Permanent, Full Time

Department Information:
California Highway Patrol
Susanville Area
472-400 Diamond Crest Road
Susanville, CA 96130

Department Website: https://www.chp.ca.gov

Special Requirements

  • The position(s) require(s) a Drug Screening be passed prior to being hired.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.
  • The position(s) require(s) Psychological Evaluation clearance prior to being hired.
  • The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired.

The CHP utilizes their own Public Safety Dispatcher list. Applicants must meet the minimum qualifications for the Public Safety Dispatcher classification in order to be eligible for appointment. In order to obtain list eligibility, please view the exam bulletin link at: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=3HP01

Follow all instructions for submitting your application. In addition to applying for the exam, applicants MUST submit an application to this Job Control in order to be considered for the position. This position is considered an administrative assignment; consequently, the incumbent selected will be expected to meet the minimum two-year duration of the assignment, in Persons currently in the classification who are eligible to transfer please upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, to this job control. The most senior same-class transfer who responds by the final filing date shall be selected.

CHP 220N link:
https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdf

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the JOBS.ca.gov website.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original or official sealed transcripts will be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree evaluation that indicates the number of units to which the foreign coursework is equivalent.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/4/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages:
You may submit your application and any applicable or required documents to:

California Highway Patrol
Attn: Grace Joo
097/Classification & Hiring
P.O. Box 942898
Sacramento, CA 94298-0001

Address for Drop-Off Application Packages:
You may drop off your application and any applicable or required documents at:

California Highway Patrol
Classification and Hiring
601 North 7th Street
Sacramento, CA 95811
08:00 AM – 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the
required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Criminal Record Supplemental Questionnaire Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays
  • Be able to work independently and cooperatively with a large group of people
  • Perform multiple tasks simultaneously in a fast paced work environment
  • Work under stress and maintain composure
  • Hear in the presence of significant background noise
  • Retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely
  • Speak over the radio/telephone quickly and be easily understood
  • Communicate effectively
  • Adapt quickly to a variety of personalities and situations
  • Give professional and courteous service to every contact
  • Determine officers welfare from voice inflection
  • Establish priorities and take appropriate action
  • Extract critical information from incoming calls and take effective action
  • Anticipate officers need for assistance and act clearly and quickly
  • Type information into a computer quickly and accurately while receiving verbal information
  • Recognize standard alpha-numeric sequences

Benefits

Public Safety Dispatchers/Operators are members of Bargaining Unit 7 and are eligible for excellent medical, dental and vision benefits as well as a great state retirement with additional options of 401K/457 plans. For more information visit : https://dispatch.chpmadeformore.com

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.chp.ca.gov

Human Resources Contact:
Grace Joo
(916) 843-3803
Hiring Unit Contact:
Jennifer Griffith
(530) 252-1900
JeGriffith@chp.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.

EEO Contact:
Office of Equal Employment Opportunity
(916) 843-3190
oeeo@chp.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Submission Requirements
Interested individuals shall submit a Criminal Record Supplemental Questionnaire with their application. Hard copy applications must also include the classification title, job control number JC-374195 and/or position number 388-140-1663-XXX on the application package. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Hearing Test

Minimum Education and Experience

Education Required: High School
Hiring Requirements for This Job:
  • Drug Testing / Screening
  • Background Checks
  • Credit Check
  • Reference Check
  • Motor Vehicle Record Check
  • Physical
  • Salary: $4,628.00 - $6,373.00 per Month