Overview
COMMUNITY EMPLOYMENT SERVICES
JOB DESCRIPTION
Position: Program Manager – Shasta County
Wage Range: $25.00 – $32.50
A. PURPOSE OF THE POSITION:
- Program Manager is responsible to direct and implement the Custodial and Grounds contracts in Shasta County while ensuring compliance with all government agency rules and regulations.
- Provides quality service delivery by supporting staff and employees with disabilities.
B. PRIMARY SCHEDULE:
- Monday-Friday 7:30am-4:00pm with a 30-minute unpaid lunch. Days and hours may vary and include evenings, Holidays, and weekends, as needed.
C. SUPERVISION RECEIVED:
- Works under the supervision of the CES Director.
D. SUPERVISION EXERCISED:
- Is responsible to supervise the NVS Shasta County staff, services, and individuals with disabilities.
E. QUALIFICATIONS:
- Baccalaureate degree from an approved institution in social work, rehabilitation counseling, rehabilitation administration plus 18 months’ experience, or minimum of 5 years’ experience and at least 18 months in a supervisory capacity in the human services delivery field.
- Current California driver’s license, with an acceptable DMV printout and insurability, minimum of a 3-year driving history.
- Ability to pass a DOJ criminal background check.
- Ability to pass CPR and First Aid courses.
- Ability to be certified in Behavior
- Ability to create and maintain documents using Excel and Word. Overall familiarity with computer programs.
- Excellent organizational and time management skills.
- Understanding of Federal Contract process and procedures.
- Ability to effectively implement individual supported employee plans.
- Strong communication and leadership skills.
F. DUTIES AND RESPONSIBILITIES:
- Follows all procedures, policies, and guidelines of North Valley Services.
- Motivates, supports, and trains employees to assist clients in establishing professional work ethics, social skills, and appropriate apparel for work.
- Maintains current, accurately documented client files, completes all required paperwork and tracking reports according to deadlines.
- Multitasks and prioritizes to meet deadlines.
- Participates in continuous staff development and training.
- Provides timely interventions. Returns phone calls and reacts to situations in a timely manner.
- Works with minimal supervision and exercises independent judgment.
- Conducts client assessment meetings and vocational planning development.
- Communicates with Contracting Officer Representative (COR), including other Government Officials, and Funding Sources.
- Demonstrates and maintains a positive and professional attitude and demeanor.
- Provides staff trainings, support, and supervision.
- Supervises and coordinates employees’ daily schedules.
- Evaluates staff, services, and completes performance appraisals.
- Develops Individualized Service Plans (ISP).
- Ensures safety, quality, and regulatory compliances.
- Reviews and approves client reports, timecards, and billing.
- Ensures and develops plans for contract compliance (SOP).
- Schedules and estimates costs, equipment and staffing needs, including supplies.
- Completes and reports Monthly Manpower Report to the COR.
- Develops and writes JHA (Job Hazard Analysis) for contracts.
- Maintains Trouble Log.
- Manages Safety Program, including Fire Safety, Voluntary Protection Program, Personal Protection Equipment and ensures compliance.
- Maintains knowledge of Environmental Management Systems (EMS) and ensures compliance.
- Performs and documents Quarterly Inspections and Drills (monthly fire drills).
- Drives personal or NVS vehicles as needed.
- Additional duties as assigned including filling in at other sites or departments and filling open shifts as needed.
G. PHYSICAL DUTIES:
- Must be able to perform the physical requirements of the job, (bending, pushing, lifting, and stooping).
- Ability to tolerate all weather conditions (heat, cold) when working outdoors.
- Ability to be on your feet for long periods of time.
- Ability to reach overhead.
- Ability to lift to 50 pounds.
H. STANDARDS FOR MEASURING PERFORMANCE:
- Must be self-motivated and trustworthy.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems, as necessary.
- Effectiveness of daily operations, communication, and cooperation with others.
- Effectively writes and manages supported employee plans.
- Effectively manages contract processes and procedures.
- Effectively trains and provides supervision and support for staff growth.
- Presents and maintains a positive image.