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Overview

COUNTY OF DEL NORTE
invites applications for the position of:

CLIENT SERVICES SPECIALIST I/II

DEPARTMENT OF HEALTH & HUMAN SERVICES

SALARY:

 Client Services Specialist I: $1,372.47-$1,645.19 bi-weekly salary 
Client Services Specialist II: $1,502.18-$1,802.85 bi-weekly salary

Description

Under direct supervision performs a variety of sub-professional work in behavioral health programs and related administrative functions. Provide outreach, and referral services within the community; perform case management; tracks and monitors client needs through interactive interviews and fact gathering to ensure compliance with the program guidelines and regulations. This work consists of routine to complex sub-professional duties performed at an entry level in the classification series.
Incumbents in this class serve as a liaison between clients and community agencies and resources.  This position functions as an integral and supportive member of the assigned departmental team.
Supervision Received and Exercised:  Employees within this classification receive general supervision within a framework of policies and procedures. Receives direct supervision from the Appointing Authority or designee as assigned; May provide supervision over program staff as assigned.

Detailed Work Activities

Essential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

  • Participate in required training programs.
  • Advocate on behalf of clients; act as a liaison to link clients with community services/agencies, peer support groups, legal system, financial agencies, schools, families, housing, etc. by interviewing and assessing client’s needs, making referrals, providing supportive assistance and assisting the client in negotiating and securing placement with services.
  • Visit public parks, homeless camps and streets in order to contact individuals to help engage them into services, while developing relationships with shelters and other community programs that provide direct support services to homeless persons.
  • Monitor service delivery and help identify gaps in service delivery
  • Report on individual client’s progress.
  • Participate in case conferencing to provide consultation and make recommendations.
  • Write chart notes in accordance with professional standards, state regulations and department protocol, and ensure proper filing either by filing or submitting to the proper area for filing.
  • Compose and prepare correspondence in accordance with department policy.
  • Enter and retrieve information into a computer terminal; use the computer system to retrieve a variety of daily, monthly and yearly reports.
  • Provide transportation for appointments, interviews, court hearings, etc.
  • Provides back up to the Medical Records Clerk in ensuring client files are maintained; that department mail, faxes, and client records are distributed and filed according to department policy. In addition perform other reception activities; answer phones; respond to inquiries; provide information to the public and other agencies.
  • Completes special projects as directed by the supervisor or program manager including data collection and data entry.
  • Adheres to confidentiality standards of the privacy act of 1974, {U.S.C. § 552A} and 42 CFR Part 2 – Confidentiality of Alcohol and Other Drug Abuse Patient Records.
  • Performs related duties as required or assigned.

Qualifications

Any combination of education, training and experience which would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge and abilities would be:
Client Services Specialist I:  
Education: High school diploma or GED equivalent supplemented with College course work in a related field such as Behavioral Science, Social Work, Human Services or Psychology.
Experience: Two (2) years of varied community outreach or customer service experience which involves frequent public contact with one (1) year experience in responsible clerical work.

Client Services Specialist II:  A minimum of four (4) years of varied community outreach or customer service experience which involves frequent public contact with two (2) years of experience in responsible clerical work;  OR  possession of a valid registration or certification with one of the certifying organizations (NCCA accredited) for addiction counseling.

Desirable Qualifications: Bachelor’s Degree in Social Sciences or related field and valid registration for addiction counseling.

Knowledge, Skills and Abilities

Required Job Standards:
Knowledge of:

  • Principles and techniques of comprehensive presentations and training.
  • Knowledge of conducting education and presenting training.
  • Peer review and most current literature pertaining to the diagnosis and treatment of alcohol and other drug abuse or mental health issues.
  • Peer review in the most current version the diagnostic manual for performing diagnosis on all five axis with a general explanatory with a diagnosis manual for use in formally in diagnosis, when needed.
  • Basic understanding of the needs, problems, attitudes, and behaviors of clients served by the agency in the local community.
  • Basic knowledge of community resources including social, educational, legal and employment services.

Ability to: 

  • Understand and accept differences in human behavior resulting from cultural, economic, or other diverse backgrounds.
  • Read, interpret, and follow departmental policies and procedures.
  • Operate standard office equipment.
  • Establish and maintain effective working relationships with fellow workers, outside agencies and/or the general public.
  • Analyze crisis situations in a prompt and concise manner and to report such situation to a supervisor.
  • Conduct effective alcohol and other drug abuse education and awareness training or mental health prevention information.
  • Assess clients and make referrals to other agencies.
  • Write clear and concise chart notes in accordance with professional standards, state regulations and department protocol.
  • Organize work load, set priorities, meet deadlines and follow up assignments with minimum of direction.
  • Work a flexible schedule, which may include working outside of business hours.

In addition to the above, the Client Services Specialist II:

  • Knowledge of basic principles of leadership.
  • Knowledge of county policies regarding employee supervision including familiarity with the employee handbook.
  • Ability to provide support to treatment team members.

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/delnorteca

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: High School
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Salary: $1,372.47-$1,802.85 bi-weekly salary