Overview
COMMUNITY WORKFORCE SPECIALIST
LOCATED IN SISKIYOU COUNTY
Open until filled
Smart Workforce Center
Full Time Non-Exempt Position
Job Summary:
The Smart Workforce Center, a private, non-profit, public benefit corporation in Shasta, Trinity, Siskiyou, and Del Norte Counties, seeks a full time Community Workforce Specialist to join our team. The Community Workforce Specialist facilitates the connection between businesses and qualified job seekers. If you are great at relationship building, have a passion for building our workforce and helping local businesses within our community, we would love to meet you!
Duties may include, but are not limited to:
- Manage the initial contact with customers and clients visiting the job center
- Understanding the needs of employers to effectively assist businesses with their hiring needs
- Cultivating ongoing relationships with local businesses while marketing Smart Center programs and services
- Develops the connection and matches the needs between businesses and qualified job seekers
- Organizes the client flow through the company and partner agencies
- Assisting job seekers to find self-sufficient employment
- Develops and enhances business and community relationships
- Evaluating and certifying the eligibility of program participants for job training and education
- Creating employment plans and coordinating basic job preparation activities
- Maintain accurate and comprehensive client files and tracking systems
- Prepare clear and concise case notes and display excellent organizational skills
- Must be self-motivated, self-directed, and able to effectively plan work to meet goals and duties while coordinating for support with other Smart Center locations
Preferred background or knowledge in:
- Hiring practices, employment and labor laws, marketing and sales, labor market information, contract writing, effective job search techniques
- Software programs including Microsoft Word, Access, Outlook and Excel
REQUIREMENTS
High School diploma or AA/AS degree and ability to attain workforce development and staffing industry certification within 9 months of hire is required a condition of employment.
Any combination of education and experience equivalent to two years of college in human resources, psychology, business administration, social services or closely related experience is preferred. Bachelor’s degree is preferred.
Driver’s License Required: Yes, Class: C. The Smart Center participates in the California DMV Employer Pull Notice Program. Applicants are required to provide DMV printout with application.
The position is hourly, non-exempt and the starting pay is between $15.50 and $24.38 per hour, depending on education and experience. Travel is required on an infrequent basis. Smart offers three weeks of paid vacation each year, a company paid retirement program, and a paid week off between Christmas and New Year’s. We also offer a cafeteria benefit plan, paid sick leave, tuition reimbursement and a host of other employee benefits! Most importantly, we offer a friendly and supportive working environment that includes monthly potlucks and ping pong tournaments!
If this job sounds like a fit for you, please apply by clicking the link below. The application includes pre-employment testing that will take approximately 5 minutes.
Smart Workforce Center is an Equal Opportunity Employer. Auxiliary aids services available to individuals with disabilities.
Smart Workforce Center
Job Description
Community Workforce Specialist
Exempt: No
Definition
Under the supervision of the assigned supervisor or manager, the Community Workforce Specialist greets customers and visitors to the AJCC, provides appropriate processing and registration of client admissions to the AJCC, develops the connection between businesses and qualified job seekers; puts job seekers to work; organizes client flow through the company and partner agencies; develops and enhances business and community relationships; tracks and case manages, individual and training services to enhance the success of job seekers and to meet the hiring needs of the employer community.
Duties and Responsibilities
Manage initial contact with customers and clients visiting the AJCC; oversees client registration process and provides initial customer assessment to determine client needs up to and including case management; performs general reception duties; creates files and maintains various paper and electronic filing systems answers and makes telephone calls; works with vendors; creates documents, spreadsheets and presentations; maintains office supplies for reception and job center; operates varied office equipment including personal computers, printers, copiers, scanners, calculators and fax machines; enters information into documents and spreadsheets; proofreads; researches information; writes reports and tracks activities; coordinates projects as requested; updates job boards; keeps client handouts stocked and updated; makes follow-up calls to clients; understands the needs of employers to effectively assist businesses with their hiring needs; acts as liaison between businesses, job seekers, and partner agencies; develops, negotiates and monitors worksite training agreements and work experience contracts; assists worksites with trainee attainment of Job Specific Skills competencies; develops ongoing relationships with businesses while marketing programs and services; participates in job development and job placement activities; assess job seeker and employer needs; evaluates and certifies eligibility of adults and youth for job training and education programs creates employment plans and coordinates basic, remedial and job preparation activities; makes effective referrals to community, employment, training and support services/programs; leads workshops and present to groups; representing the organization at meetings and reports on progress; schedules and coordinates events; maintains excellent customer service; must be self-motivated, self-directed, and able to effectively plan work to meet goals and duties in an affiliate or satellite location while coordinating for support with other Smart Center locations. Complies with all WIOA requirements and other applicable state and federal regulations; performs other duties as assigned.
Knowledge and Abilities
Knowledge of: Business and professional practices; standard office equipment; correct English usage, basic math, spelling, grammar and punctuation; regulations and procedures; paper and electronic filing systems and procedures, Microsoft Word and Excel software; document scanning functions.
Ability to: exercise good judgment; work well with others; assist and/or substitute for various administrative-level, non-managerial positions, maintain accuracy; operate a calculator and type; gather and compile data for reports, maintain confidentiality and use discretion; set priorities and carry out projects with minimal instruction; work well under pressure; maintain cooperative working relationships with those contacted in the course of work performed. Professional telephone etiquette, excellent customer service skills, and the ability to work in a fast-paced environment while managing multiple projects concurrently are required.
Travel may be required in this position. If the incumbent drives a personal vehicle while performing required duties, automobile insurance with approved levels of bodily injury and property damage must be maintained. The assigned supervisor or human resource administrator will advise the incumbent of the required levels based on driving frequency. The Smart Business Resource Center participates in the California DMV Employer Pull Notice (EPN) program. Employee participation in the EPN program is required.
Qualifications
A High School Diploma and at least two years of related work experience are required. Must type 45 wpm.
Physical Demands
In order to successfully perform the various duties of this job, the employee is regularly required to talk and hear, frequently required to sit, occasionally required to stand, walk, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms, and occasionally required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Physical demands described here are representative of those that must be met by every employee. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to type 45 wpmMinimum Education and Experience