Overview
Compass Senior Living
Reports to: Administrator
OSHA Classification: II Potential for exposure to blood borne pathogen
FLSA Status: Non-Exempt
Physical Requirements: Sedentary Work- Ability to exert 10 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Job Description:
Position Overview
Guided by goodness, loyalty, faith, and fun; the Concierge provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families and providing support to sales and marketing and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.
Essential Job Functions
Customer Service
- Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
- Greet all visitors and answer incoming calls in a professional and respectful manner
- Reinforce creating a customer experience with the highest quality
- Model the Compass Senior Living Leadership Values
Front Desk and Lobby
- Monitor entry area for visitors and guests, greet and direct as necessary
- Answer incoming telephone calls and resident calls, forward and take messages
- Receive and send packages for residents; assist with residents who request assistance with mailing letters and packages
- Manage the Lobby
- Monitor and ensure desk and lobby are clean and neat
- Create a comfortable, inviting area
- Assist the activity director and/or others as necessary in promoting activities with residents in the lobby
Sales and Marketing
- Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member
- Respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available
- Facilitate experiences/tours of community as needed
- Knowledgeable and assist in supporting the marketing standards of the community
- Assist with duties related to the You’ve Got leads Customer Lead Program
- Assist with assembling marketing packets as needed
Business Office
- Assist in processing new resident and employee documentation
- Assist in processing payroll, accounts payable, accounts receivables and other bookkeeping functions
- Assist in maintenance of resident and employee files and documentation while maintaining confidentiality
Accounts Payable
- Receive invoices and ensure accuracy of invoice and goods purchased
- Code invoices and obtain proper authorization
- Maintain vendor files
- Develop and maintain vendor relationships
Resident Rights
- Ensure compliance and understanding of all regulations regarding residents’ rights
Training
- Maintain required employee training and in-services requirements
Other
- Promote and encourage residents to participate in activities
- Follow and communicate company policies and procedures
Qualifications and Education Requirements
- Successfully complete training as required by state regulations
- Ability to read, write and speak English
- Must be able to communicate effectively with residents, families, staff, vendors and the general public
- Must meet all health requirements, including TB
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
- Must pass criminal background check
- Must have compassion for and desire to work with the elderly; enjoy working with people in general
- Resourceful and strong problem-solver
- Ability to work well with people under emotional or stressful situations
- Strong organizational and follow-up skills and the ability to manage multiple priorities
- Word processing, spread sheet and email skills
- Previous experience answering telephones and/or in a customer service position
Other Skills and Requirements
- This position is hourly
- Some weekend or after-hours work may be required
TO APPLY
Fill out the online application and email it to sayhello@lassenhouse.com or apply in person at 705 Luther Rd., Red Bluff, Ca. 9608Compass Senior Living0
Additional Notes
This job description is not intended to be all inclusive. Employee may perform other related or similar tasks to meet the ongoing needs of the community. All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This job description does not constitute an employment agreement between the employer and the employee. It is subject to change by the employer as the needs of the business and requirement of the job change.
Minimum Education and Experience