Overview
The Customer Service Representative (CSR) performs general clerical and receptionist functions for the clinical team. As the front line representative for the program, consistently interacts with patients, the general public, and co-workers in a manner underscoring the organization’s quality and customer service commitments. The Customer Service Representative will report directly to the Front Office Supervisor, but performs tasks as needed for other members of the team.
Minimum Requirements:
- High School graduate or equivalent
- 2 years’ office or related experience
- Proficient in communication to include writing, typing, corresponding both oral and written
- Valid driver’s license and auto liability insurance
Preferred competencies:
- Knowledge of medical environment
- Knowledge of professionalism
- Knowledge of techniques in customer service
- Skills in practicing sound judgement
- Skills in listening
- Skills in multitasking
- Skills in professionalism
- Ability to work in a fast paced setting
- Ability to be courteous and kind
- Ability to be compassionate and helpful in stressful situations
- Ability to be a flexible
- Ability to set a good example
Questions on how to apply:
Human Resources Department
Address: 1850 Spring Ridge Drive
Susanville, CA 96130
(w) 530-251-5000
Email: HR_Group@northeasternhealth.org
Complete Application
A complete application consists of the following items:
- Completed application
- Professional and Personal References
- Cover Letter
- Resume
- Educational Verification (unofficial transcripts, etc.), if applicable