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Overview

Customer Service Representative for: Pro Garage Doors

What the heck is this job?
An office position which includes:
Answering phones
Scheduling and following up with customers
Ordering products
Responding to emails
Connecting with our team and contributing to a great culture

Job Details:
Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Representatives act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging tasks that our customer accounts might face with accuracy and efficiency.

Who are you?
● Proven sales and customer support experience
● Strong phone, active listening and communication skills
● Organized and detail oriented
● Great customer interaction, friendly, kind, compassionate and professional
● Ability to multitask, prioritize, and manage time effectively
● Listen to, communicate with, and help customers achieve a Wow! experience
● Ability to multitask, prioritize, and manage time effectively
● Light cleaning
● Able to build processes for different tasks

Education and Experience
● High school or equivalent education required
● Pass basic math exam
● 6 months minimum in customer service
● Service Titan/scheduling experience recommended
● Type 35 Words per minute minimum

Who are we?
We are a team of 6 and are always working toward great camaraderie. Monthly lunches and weekly training to keep us all connected and support each other. Life can have its ups and downs and we are here to support, encourage, and make each other smile. We also work hard to give customers a Wow! experience every time.

Benefits:
● Paid training
● Holiday Pay
● Sick Pay
● Matching 401K of up to 4%
● Commission/bonuses based on performance
● Company shirts and all resources needed are provided
● Birthday vacation day paid
● Quarterly fun events

Ability to type 35wpm, experience with Microsoft Suites, Google Drive and Apple technology

Minimum Education and Experience

Minimum Months of Experience: 6
Education Required: High School
Hiring Requirements for this Job:
  • Motor Vehicle Record Check