CSR 1- Outreach (Must reside in Nevada County)
Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their health care plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff.
Ability to travel (valid CA driver’s license and evidence of insurance required) throughout the county and surrounding counties as needed, in a dependable and punctual manner.
JOB RESPONSIBILITIES: | | – Conducts face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.
| – Presents Managed Care Options to beneficiaries and assists them in using their health care plans.
| – Assists beneficiaries in the enrollment/dis-enrollment process.
| – Assists other Enrollment Service Representatives with daily management duties. | – Assists management with the training/guidance of new Enrollment Service Representative staff.
| – Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff. | – Performs data entry for enrollment/dis-enrollments, as needed.
| – Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures. | – Assists beneficiaries with medical exemptions and waiver inquiries.
| – Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers.
| – Documents daily activity accurately in Customer Relationship Management Database | – Reviews knowledge base content for accuracy and makes recommendations for improvement.
| – Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work.
| – Meets Field Operations minimum performance standards.
| – Notifies management in a timely manner of any problems with procedural compliance using established processes.
| – Reports observed quality problems and deficiencies in a timely manner.
| – Makes recommendations to management for improving the quality and efficiency of work.
| – Meets Production and Quality Assistance goals as defined for this position.
| – Ability to work any and all assigned offices as directed by management.
| – Ability to attend and promote the program during community events and health fairs as needed.
| – Meets all standards established for this position as outlined in the attached performance criteria. | – Performs other duties as may be assigned by management.
EDUCATION/EXPERIENCE: | High School diploma, GED, or equivalent certification; knowledge of the community to be served; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); ability to quickly learn new software programs. Type 20+ wpm; ability to travel throughout the county in a dependable and punctual manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; and fluency in threshold languages including reading and writing ability.
| Preferred qualifications include: Six months of human services experience dealing with the public. Presentation and/or public speaking experience (teaching, marketing, community outreach and education, or public relations experience). | Experience working with low-income and diverse populations; Capable of presenting the required information and materials interactively and in a culturally and linguistically competent manner that readily lends itself to comprehension and retention by beneficiary being served.
Wage range: $16.75 to $17.00
Send your resume to: You can also email your resume to us at email@example.com or call us at (530) 809-5880 for more information.Minimum Education and Experience
About Maximus Careers
Diversity, equity, and inclusion (DE&I) are an important part of who we are as a company and broadly outlines the comprehensive efforts we are taking to create a more inclusive workplace. DE&I is focused on people, processes, policies, and products. At Maximus, we foster a culture that respects and values individual contributions and differences that spark innovation, leadership, and exceptional performance. Encouraging DE&I is a personal and business imperative.