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Position Title: Customer Service Representative

Department: Department of Agriculture – Modoc National Forest Service

Location: Alturas, CA

Salary Range: $33,693 – $49,009 per year

Application Deadline:

All required documents must be submitted electronically on 07/31/24 by 11:59p.m. Eastern Time (ET) .

About Us:

Join the Modoc National Forest Service team in Alturas, CA, where we are dedicated to the preservation and sustainable management of our nation’s forests. As a Customer Service Representative, you will be at the forefront of providing excellent service to our visitors and stakeholders.

Job Description:

We are seeking a Customer Service Representative to serve as a friendly and knowledgeable point of contact for inquiries related to forest service activities, regulations, and recreational opportunities. This role requires strong communication skills, a customer-centric mindset, and a passion for serving the community.

Key Responsibilities:

  • Provide courteous and informed assistance to visitors, stakeholders, and the public.
  • Respond to inquiries via phone, email, and in-person interactions, addressing questions and concerns promptly and accurately.
  • Assist visitors with obtaining permits, passes, and other necessary documentation for forest activities.
  • Educate the public on forest regulations, safety guidelines, and recreational opportunities.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with forest service staff to ensure seamless coordination and communication.

How to Apply:

To apply for this position, complete the online application form available at []. Ensure all required documents are submitted electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method.


  • High school diploma or equivalent; some college coursework preferred.
  • Previous experience in customer service or related field is advantageous.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Familiarity with forest service activities, regulations, and recreational opportunities is desirable.
  • Proficiency in computer applications and office software.

Minimum Education and Experience

Education Required: High School
Hiring Requirements for This Job:
  • Drug Testing / Screening
  • Background Checks