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Job Order: N/A     

Print Date: 02/08/2021            Expires: 04/07/2021

Job Title: Customer Service Representative

Job Time Type: Part Time (Less Than 30 Hours)

Job Description:

Coldwell Banker Grass Roots Realty Customer Service Representative is an individual who provides various kinds of administrative support to its agents, clients and staff.  Customer Service Reps perform clerical duties which may or may not require supervision.  Duties may include greeting clients, answering phones, ordering supplies, maintaining files and coordinate events.  It is imperative that a friendly greeting is given to all telephone callers and client walk-ins at all times. Possible full time in the future.

Customer Service Representative Duties:

  • Opens / Closes the GV office
  • Greets clients and guests
  • Answer phones and transfer to extensions
  • Assist with Social Media Campaigns
  • Process Just Listed/Just old Postcards
  • Process Pending Sales
  • Put company sign out
  • Check refrigerator/dishes/kitchen for cleanliness
  • Collect/distribute mail
  • Check thermostats at the end of the day
  • Order office supplies
  • Update phone list
  • Enter Listings or cancellations
  • Fill copy machine
  • Maintain Asset Inventory
  • Manage Contest Board
  • Social Media Posts
  • Assist with Tech Support
  • Chair of County Fair Booth
  • Assist Agents as needed
  • Coordinates various company meetings and events as needed
  • Attend staff meetings

Education and Experience

  • High school diploma, general education degree or equivalent Minimum of 12 months customer service experience
  • Minimum of 12 months customer service experience
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to type

Key Competencies

  • Excellent oral and written communication skills and phone etiquette
  • Self-starter, dependable, disciplined, accountable, respectable, organizational and problem­ solving skills, ability to multi-task and teamwork
  • Exercise good judgment in safeguarding confidential or sensitive information
  • Understand written and verbal instructions to complete assigned tasks accurately
  • Ability to edit and proofread including spell check and grammar documentation
  • Accurate data entry skills
  • Internet and Social Media savvy
  • Proficiency with Microsoft Word, Excel, Outlook
  • Ability to conduct research using the Internet and traditional media sources
  • Ability to meet deadlines and set goals
  • Detail and results oriented
  • Adaptability
  • Initiative and stress tolerance

Hiring Requirements: Drug Testing/Screening, Background Checks, Reference Checks, Proficient in MS Products, Minimum 12 Months Customer Service Experience

Education Level: High School Diploma or Equivalent

Requires a Driver’s License: No

Minimum Salary: 15.00 Hour   

Maximum Salary: DOE (Depends on Experience)

Benefits: Vacation, Holidays, Sick Leave, 401K

To Apply:
Please send cover letter and resume to
Job Application Methods Accepted: Via Email

Employer Information:

Coldwell Banker Grass Roots Realty

855 Sutton Way

Grass Valley, CA 95945

Contact: Lisa Moore

Phone: (530) 205-4650

Drug Testing/Screening, Background Checks, Reference Checks, Proficient in MS Products, Minimum 12 Months Customer Service Experience

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: None
Driver's License Required: Yes
Minimum Hourly Wage: 15.00
Maximum Hourly Wage: DOE