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Type of Job: Regular

Job Time Type: Full Time (30 Hours or More)

Job Description:

Are you a motivated, and skilled IT professional that enjoys helping others succeed? If you answered yes, and you are looking for a rewarding career that helps strengthen the community, this may be the job you’re looking for.

Valley Oak Children’s Services, Inc. (VOCS) is looking for a Desktop Support Technician/Help Desk Support in our Chico office.

The Desktop Support Technician/Help Desk Support position is a 30 hour per week position. Valley Oak Children’s Services offers an excellent benefits package. In addition to eleven (11) paid holidays, 401(k), and a generous PTO plan, the current benefits package includes:

Medical, Dental, and Vision insurance of which *VOCS pays 100% of the premium for the employee and 75% for dependents,

Life and AD&D for the employee (*premium paid by VOCS), Employee Assistance Program (*the premium paid by VOCS), Healthiest You – Teledoc (*premium paid by VOCS)

*Employer contribution to 401(k) after one year of continuous employment.

*Information is for the current benefits plan year and is subject to change.

This position is responsible for providing Workstation / Help Desk support planning, organizing, and implementing VOCS information technology systems.

Essential Duties and Responsibilities include the following:

Provide Workstation Level Support troubleshooting, installing, and maintaining PCs in a domain environment Troubleshoot and resolve a wide range of technical problems (Hardware/Software/Peripherals) Manage and maintain all computer systems and networks within the Agency Identify, procure, and install hardware, peripheral components, and software needed to satisfy user requirements. Monitor Data Back-Up Reports Spyware/Virus Removal & Repair Manage and maintain Agency VoIP telephone and voice mail systems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to an individual to perform essential functions.

Strong organizational and communication skills

Motivated, inquisitive, self-starter with a desire to learn and succeed Experience with Microsoft Windows 10, Microsoft Office 2016/2019, and Microsoft Windows Server software Understanding of Basic Networking & TCP/IP Concepts. Experience with VoIP phone system Ability to work independently with minimal direction and according to schedule Excellent communication skills – ability to communicate project status and key issues effectively to employees and management High level of customer focus and satisfaction This position does require interaction with employees in their workplace; appropriate dress and professional appearance are a must Ability to lift up to 50Lbs

Education and Experience:

Bachelor’s degree (B.A./B.S.) or equivalent from a four-year college or technical school in Computer Science or similar field. One year of education may be substitute with two years of experience. 2+ years of directly related technical support experience preferred. Knowledge of general office systems.

Certificates, Registration, Licenses: A valid California driver’s license is required. Vehicle liability insurance is required per the State of California. The position requires travel and dependable transportation

To view, the full Job description go to:

Education Level:
Bachelor’s Degree

Requires a Drivers License: Yes, Operator License

Minimum Salary: 21.30 Hour

Maximum Salary: 21.30 Hour

Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave, 401K

Company Website:

How to Apply: Please submit a resume and cover letter answering the three questions below. The position will remain open until filled.

Your cover letter must address the following three questions:

  1. Describe your customer service experience.
  2. What do you know about Valley Oak Children’s Services?
  3. What makes you a good candidate for this position?

Employer Information:

Valley Oak Children’s Services

3120 Cohasset Rd, Suite 6

Chico, CA 95973

Contact: Mary Neilsen

Phone: (530) 899-4945

Minimum Education and Experience

Education Required: Bachelor's
Driver's License Required: Yes
Minimum Hourly Wage: 21.30
Maximum Hourly Wage: 21.30