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Overview

E-Commerce & Online Presence Project Manager (Grant funded 2 year position)

Position Overview
The e-Commerce & on-line presence Project Manager is the main point of contact and accountable partly for onsite e-commerce training and the day-to-day manager of e-commerce for assigned specific business unit. This role will work directly with project participants, small businesses who are seeking to create and expand their online presence and e-commerce design, as well as online marketing.

This position develops and executes strategic projects that support the Greater Eureka Chamber of Commerce’s goals and initiatives, and delivers the projects on time, on budget, and meeting key KPIs.

Responsibilities include planning activities, resource/client alignment, and coordinating execution. This position requires strong project management capabilities, effective communication and collaboration skills, and the ability to provide insight around potential risks and opportunities, resolve conflict, initiate resolution, and deliver results.

Responsibilities:

  • Develop & manage an e-commerce and online education program to assist small local businesses with the functions including, but not limited to, consulting services, training in websites and e-commerce design as well as  online marketing and supporting  the businesses in creating strategies for long-term sustainability. Optimizing conversion, supporting acquisition and lead gen efforts, updating site content, managing pages and products, and overseeing user flow/client experience
  • Responsible for assisting businesses to maximize revenue on site and maximizing cross-sell and other opportunities
  • Identify, develop, and execute projects that support the Greater Eureka Chamber of Commerce’s business goals and initiatives
  • Create instructional opportunities, lead seminars and one-on-one training with clients
  • Work with e-commerce Project Manager and the Greater Eureka Chamber’s CEO to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs
  • Lead development of project plans, process flow diagrams, use cases, and functional and technical requirements
  • Lead cross-functional teams on an ongoing basis including stakeholders and team to ensure project success
  • Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints
  • Keep project plans up to date at all times
  • Monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution
  • Prepare launch go/no go checklists and create contingency plans
  • Where necessary, escalate schedule delays due to issues and risks to the Greater Eureka Chamber CEO
  • When needed, negotiate project priorities and workload with internal stakeholders and team members
  • Review performance evaluations for clients on projects
  • Provide direction and coaching to Business Analysts on project team
  • Lead in a learning and collaborative environment
  • Work with the Greater Eureka Chamber‘s CEO to ensure marketing and website efforts are aligned and to optimize lead generation
  • Perform post project review and lessons learned
  • Keep up to date on current e-commerce trends and opportunities.
  • Other duties as assigned

Requirements:

  • 3+ years experience as a PM on large projects dealing with cross-functional teams, complex processes, and multiple technical platforms
  • Must be a team player
  • Strong understanding of current e-commerce and online presence trends and best practices
  • Experience developing project plans, process diagrams, use cases, functional and technical requirements
  • Strong background in Digital, e-commerce and Marketing
  • Good interpersonal skills
  • Excellent verbal and written communication skills and ability to interact with technical and non-technical audiences including vendors, executives, managers, and subject matter experts
  • Strong problem solving skills – detail-oriented, creative, practical
  • Some travel and out of normal work week hours will be likely

Education:

  • Bachelor’s degree in Mass Communications, Marketing, or other advanced degree preferred

Experience:

  • Strong background in e-commerce, Digital, and Marketing

Minimum Education and Experience

Minimum Months of Experience: 36
Education Required: Bachelor's