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Overview

Tehama County Department of Social Services

Red Bluff, CA

Full-Time with Benefits

WHAT WILL YOU DO: Acting as the first contact for individuals seeking public assistance;
interviewing applicants and recipients to obtain and verify information needed to determine initial
and/or ongoing eligibility for public assistance. This often requires obtaining information in
difficult and/or emotional situations on issues such as earnings and financial obligations and/or
parental status and living arrangements and maintaining control of the interview if the client
becomes hostile or angry over the interview questions; learning numerous state and federal
program regulations and specific county practices through intensive training prior to full case
assignment and ongoing training thereafter.
An Eligibility Specialist is not responsible for working with clients to attempt to resolve their
personal or social problems, they are responsible to verify and grant eligibility for public
assistance. Eligibility Specialists are expected to handle a high volume of deadline driven work
which requires them to keep up to date on changes in rules, laws, procedures, etc. that effect
processing timelines. Applicants must be able to prioritize, plan and project their work, but at the
same time be flexible to changes at any moment, such as unscheduled visits from customers.
It is important to understand that the actions you take as an Eligibility Specialist affect the lives of
clients and their families.

THE PERFECT MATCH: Will have a strong emphasis on continuous quality improvement;
strong work ethic and ability to prioritize assigned work tasks and follow through in a timely
manner; excellent listening and strong written and verbal communication skills; excellent
customer service skills and initiative; solution-based problem-solving skills; experience in
maintaining cooperative relations and communications with customers, management, and staff.
ability to maintain a high standard of professionalism, proficiency in MS Office suite as well as
basic knowledge of software and database programs.

The Eligibility Specialist classifications determine the eligibility of applicants and recipients for
public assistance programs through interactive interviewing and fact gathering; maintain current
knowledge of program regulations and procedures necessary for multi-program caseload
administration; initiate and process casework through automated systems; identify needs and
make appropriate referrals for health, social, and/or employment services; and perform related
work as required.

CONTROVERSIAL ISSUES: Eligibility Specialist’s may be required to take actions that conflict
with your own values. An Eligibility Specialist must be able to accept customers’ differences and
interact with them in a non-judgmental manner.

SALARY AND PERKS:
SALARY
(A-E Steps)
Eligibility Specialist I:
$17.56 – $21.38 per hour / $1,404.80- $1,710.40 Bi-Weekly
Eligibility Specialist II:
$19.39 – $23.60 per hour / $1,551.20- $1,888.00 Bi-Weekly
Bilingual Incentive!
Candidates who are certified Spanish bilingual are eligible for a 7.5% bilingual stipend

The County also offers an outstanding benefit package that includes:

  • Salary – annual salary step increase based upon satisfactory performance and
    completion of 2,080 hours (steps A-E).
  • Vacation – 12-25 days of vacation annually based upon years of service.
  • Sick Leave – 12 days earned per year.
  • Holidays – 13 paid holidays and 1 personal holiday.
  • Medical, Dental and Vision Insurance – The County makes a significant contribution
    toward the premium. The current employee monthly share is $188.95 total for the
    employee and their dependents.
  • Life Insurance – Premium paid by the County. Option to purchase additional insurance.
  • Retirement – CalPERS retirement plan, 7% employee contribution.
  • Deferred Compensation – A choice of 457 deferred compensation plans with a County
    match up to $60 per month.
  • EAP – County paid Employee Assistance Program.

WHY JOIN OUR TEAM: Because at the Department of Social Services we strive to partner with
our community to assist, empower and protect those we serve. We foster an agency culture that
supports family life and encourages fun filled activities and agency committees. This is more
than an invitation, it’s a commitment to offer opportunities for personal and professional growth to
everyone! We ask people to grow with us and make the agency even better.

MINIMUM QUALIFICATIONS:
In addition to the education and experience requirements specified in the Merit
Systems/Cooperative Personnel Services classification specification, Tehama County requires:

  • Equivalent to completion of the twelfth (12th) grade

License & Special Requirements:

  • Requires a valid California Class C driver’s license.

BILINGUAL CANDIDATES:

  • Requires passing Merit Systems Bilingual Testing
  • Requires written and verbal Spanish communications with clients.

HOW TO APPLY: This recruitment closes on November 28, 2022. To apply please submit your
application through Merit System Services: https://www.governmentjobs.com/careers/MSS. After
filing your application you will be notified by Merit System Services as to whether or not your
application met the minimum qualifications. Following the closing date those that met minimum
qualifications will be contacted by the County for the next steps in the recruitment process. The
tentative date for interviews will be the week of December 5, 2022. Only the qualified
candidates will be invited to test & interview.

EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT COMPLIANT /
VETERANS’ PREFERENCE POLICY / DRUG-FREE WORKPLACE

Minimum Education and Experience

Education Required: None