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Overview

Plumas County Dept. of Social Services

Eligibility Specialist I

Salary  $2,543.00 – $3,094.00 Monthly
Location  Quincy
Job Type Full-Time
Department Plumas County Department of Social Services
Job Number MSS01109
Closing: Continuous
Position Information
The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiate and process casework through automated systems; identify needs and make appropriate referrals for health, social, and/or employment services; and perform related work as required.
The Eligibility Specialist I is the entry-level classification in the Eligibility Specialist series.  Incumbents may have prior experience determining eligibility for loans, financial assistance, unemployment or veterans benefits, or publicly or privately funded health, counseling or social services programs; have completed initial classroom training provided as part of the Eligibility Specialist Trainee training program; or may have the required level of education. Incumbents will be placed in a work team and initially may receive classroom instruction prior to being assigned casework and/or tasks. Incumbents will work under close supervision while learning to independently determine public assistance eligibility, and apply knowledge and skills learned from their training in completing eligibility tasks and applying complex regulations. As incumbents gain experience and work toward the journey level in the series, they are expected to work with more independence and have the ability to complete more complex tasks and/or handle larger client caseloads. Incumbents are expected to progress to the journey-level Eligibility Specialist II upon completion of one year of satisfactory performance in the entry-level Eligibility Specialist I classification.

The Eligibility Specialist II is the journey-level classification in the Eligibility Specialist series.  Incumbents demonstrate working knowledge of eligibility regulations, procedures and eligibility software systems. Eligibility Specialist II incumbents handle more complex tasks and/or caseloads independently with consultation as needed by Eligibility Specialist IIIs or Eligibility Supervisors.  Positions in this class are flexibly staffed and are normally filled by advancement from the lower level or if filled from the outside, require prior experience as an Eligibility Specialist, Eligibility Worker or comparable position.

The class of Eligibility Specialist II is distinguished from the Eligibility Specialist I as the latter requires a higher level of consultation and supervision and is working toward achieving a working knowledge of program rules and regulations.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Eligibility Specialist I and II classifications typically receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.

Minimum Qualifications
Eligibility Specialist I:

Pattern 1:  One year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county;

OR
Pattern 2: One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits and two (2) years of clerical work involving public contact;
OR
Pattern 3: Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits;
OR
Pattern 4: Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public;
OR
Pattern 5: Graduation from an accredited four-year college or university.

Qualifying experience or education may be combined in order to meet the above requirements.  When combining education and experience; fifteen (15) semester units or twenty-two and a half (22.5) quarter units equals six months of experience.Eligibility Specialist II:

One (1) year of full-time experience performing duties of the Eligibility Specialist I classification.

NOTE: Applicants who anticipate receiving their bachelor’s degree within three months of the application deadline may apply, but will not be eligible for appointment until they have received their degree.

While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.

For more information regarding the job of an Eligibility Specialist, you are invited to watch this job preview at: https://www.youtube.com/watch?v=EXPj06XVnAc&feature=youtu.be

To view the Eligibility Specialist Nature of Work Performed, Click Here (Download PDF reader)

Supplemental Information
ADDITIONAL INFORMATION

  • A valid driver license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Positions may require pre-employment screening, including background checks, and fingerprinting.
  • Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
  • Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed.
  • The written exam and oral exam dates will be determined once the recruitment closes.
  • *At the discretion of Plumas County Department of Social Services, and with the approval of Merit System Services, qualified candidates certified to the eligible list established by this exam may be appointed to the Eligibility Specialist II level if the appointee meets the Eligibility Specialist II minimum requirements. Salary for the II level is $2,796 – $3,401.

EXAMINATION INFORMATION 
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact California Department of Human Resources (CalHR), Merit System Services (MSS), at mssprogram@calhr.ca.gov or 916-323-2363 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

ABOUT PLUMAS COUNTY
Plumas County, with a population of 23,090, is located near the northeast corner of California where the Sierra and the Cascade mountains meet and includes rugged canyons, 110 crystal clear lakes, grassy meadows, 1,000 miles of streams. The County seat of Quincy, with a population of approximately 5,300 is about 85 miles from Lake Tahoe and Reno, Nevada. Plumas County offers U.S. National Forests covering over 70% of its area and family recreational opportunities including: golfing, swimming, fishing, bicycling, jet-skiing, parasailing, picnicking, bird-watching, hiking, horseback riding, snowmobiling, and cross-country skiing.

Agency
CPS HR Consulting
Department
Plumas County Department of Social Services
Address
CalHR, Attn: Merit System Services
1515 S Street, North Building, Suite 500
Sacramento, California, 95811
Phone
(916) 323-2360

EOE

Minimum Education and Experience

Education Required: High School
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Background Checks
  • Reference Check
  • Motor Vehicle Record Check
  • Salary Range: $2,543.00 - $3,094.00 Monthly/DOE
    Accessible by Public Transportation: Yes