Print Friendly, PDF & Email

Overview

Job Listing: Eligibility Specialist Trainee, I, II

Position Information

SALARY RANGES:

  • Eligibility Specialist Trainee: $2,977.00 – $4,620.00 per month
  • Eligibility Specialist I: $3,129.00 – $4,856.00 per month
  • Eligibility Specialist II: $3,288.00 – $5,101.00 per month

Description: The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Responsibilities include maintaining current knowledge of program regulations and procedures, initiating and processing casework through automated systems, identifying needs and making appropriate referrals for health, social, and/or employment services, and performing related work as required.

  • Eligibility Specialist Trainee: This is the entry-level trainee position where emphasis is on learning basic regulatory and statutory requirements of public assistance programs. Incumbents may receive classroom instruction and on-the-job training prior to being assigned casework or tasks.
  • Eligibility Specialist I: Entry-level position where incumbents independently determine public assistance eligibility after completing initial training. As incumbents gain experience, they are expected to work with more independence and handle more complex tasks.
  • Eligibility Specialist II: Journey-level position demonstrating comprehensive knowledge of eligibility regulations and procedures. Incumbents handle complex tasks independently with consultation as needed.

SUPERVISION EXERCISED AND RECEIVED: Incumbents receive supervision from Eligibility Supervisors and may receive lead direction from Eligibility Specialist IIIs.

Examples of Duties: Duties performed vary based on classification level and include interactive interviews, analyzing financial information, explaining regulations to clients, resolving discrepancies, entering data into computer systems, determining benefit levels, monitoring ongoing eligibility, making referrals, organizing caseloads, troubleshooting issues, and preparing reports.

EMPLOYMENT STANDARDS: Minimum qualifications differ based on classification level and include experience in clerical work, eligibility determination, completion of college units, or graduation from a four-year college or university.

Supplemental Information:

  • Knowledge of public social services programs, eligibility regulations, investigative techniques, computer applications, and customer service principles.
  • Ability to apply laws, rules, and procedures governing eligibility, conduct interviews, analyze data, use computer systems, communicate effectively, and work within deadlines.

EXAMINATION INFORMATION: Candidates must complete a Training & Experience Examination weighted at 100% to assess knowledge, skills, abilities, and potential.

ELIGIBLE LIST INFORMATION: An open eligible list will be established for 12 months, utilized at the discretion of Modoc County Social Services.

RETEST PERIOD: Candidates may not retest for six months from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS: Accommodations can be made for disability, military, or religious reasons by contacting CalHR.

APPLICATION DOCUMENTS: Applicants using education to meet qualifications must attach transcripts. Foreign transcripts require evaluation indicating equivalent units.

For inquiries, contact: mssprogram@calhr.ca.gov or 916-909-3701.

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: High School
Driver's License Required: Yes
Hiring Requirements for This Job:
  • Drug Testing / Screening
  • Background Checks
  • Reference Check