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Overview

Job Title: Field Service Technician

Job Time Type: Full and Part Time Positions

Job Description: Are you a tech-savvy individual who enjoys working with smartphones and computers? Victra’s Fast Phone Repair mobile tech team handles everything from iPhone, Samsung, LG, Motorola, Xbox and PlayStation, to camera, laptop and computers. We serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Paid training will be provided.

 

Tasks and Responsibilities:

  • Safely travel to customer sites and arrive within the scheduled appointment window
  • Inform customers of job status (En route, Arrived, etc.)
  • Diagnose, troubleshoot and repair devices
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Ensure that all repairs meet or exceed quality standards
  • Greet customers in a friendly manner and maintain a positive work environment
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Keep track of all devices and inventory
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair via mobile application
  • Maintain a clean and professional appearance

Basic Qualifications:

  • Valid driver’s license & reliable transportation
  • Ability to pass driving, drug and background screening
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Work well in team environment
  • Ability to work flexible hours, including weekends
  • Must be able to lift up to 30 lbs.
  • High school diploma or GED Preferred Qualifications
  • Technical degree or certification in electronics or consumer electronics is a plus
  • Previous IT and/or electronic repair experience is a plus

Hiring Requirements: Drug Testing/Screening, Background Checks, Motor Vehicle Record Check

Requires a Driver’s License: Yes

Pay Comments: DOE (Depends on Experience)

Job Application Methods Accepted: Via Company Website (Address provided below)

Company Website: https://victra.com/


How to Apply: For a full description and to apply visit: https://recruiting.adp.com/srccar/public/nghome.guid?c=1157551&d=ExternalCareerSite&prc=RMPOD3&r=5000642976206


Employer Information:

Verizon Authorized Retailer – Victra

855 East Ave. Suite 230

Chico, CA 95926

Minimum Education and Experience

Education Required: None
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Credit Check
  • Motor Vehicle Record Check