1. Learn and focus on the 7 Steps of Service.
2. Full knowledge of all food and beverage offerings.
3. Review any changes to menu and/or specials.
4. Greet and seats guests.
5. Bus tables as necessary.
6. Independent cashier.
7. Prepare and/or delivers guest’s beverage order.
8. Promptly deliver guest’s food and beverage order ensuring quality and accuracy.
9. Attend to guest during their entire dining experience.
10. Maintain cleanliness and organization of restaurant and lounge area.
11. Complete all required side work.
12. May be required to be responsible to work with till and turn in balance.
13. Follow all of Rain Rock Casino’s departmental safety policies and procedures.
14. Maintain appearance standards as outlined in departmental and RRC and Hotel policies.
15. Answer the phone, and keeps an accurate transfer list of department phone extensions.
16. Promote and maintain a team environment at all times.
17. Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
18. Communicate effectively both orally and in writing.
19. Shall be polite and maintain a priority system in accepting other position related job duties as assigned.