Front Office Receptionist

Overview

Elite Biomechanical Design in looking for a front office receptionist.

Full-time position with health insurance and gym membership.

$18.00/hour

Job description: 

1. Doing patient intake. This would include scanning insurance information and driver’s license, having a face sheet filled out and scanned in, administering measurable outcome surveys (when applicable), having HIPPA documentation signed, taking height and weight, making sure the patient room is clean and disinfected, logging disinfection, and escorting the patient to the room.
2. Verifying patient’s insurance eligibility. It will be your responsibility to call to verify that the patient’s insurance is active. Often the best time to do this is before the patient comes in. If the referral was by fax and you have the insurance information prior to the patient coming in, it is wise to verify prior to the appointment.
3. Financial counseling. You will need to have the practitioner L-code the orthosis or prosthesis to do this. This step does need to be done in a timely manner and at times you may need to send a reminder to the practitioner to expedite the coding. Once you have the codes, you will have to call the insurance company to check coverage and share of cost. When you know the patient’s cost, you will be responsible for discussing this with them to make sure they want to move forward with the orthosis/prosthesis.
4. Assisting the patient with the information that is required for coverage. This is a critical part of today’s O&P process. You will need to learn how to look up what specific documentation is required for each orthosis or prosthesis so that you can provide this to the patient for a face to face visit with their doctor. Coverage is based on an appropriate diagnosis for the code being billed as well as very specific verbiage in the doctor’s chart notes at the time the Rx is written. Doctors are very sensitive to how this information is conveyed to them. Some like a text, some a fax, and some a phone call. You will need to keep notes on how each specific doctor wants to be communicated with as not to upset them.
5. Patient scheduling. This is a difficult part of the process. You will need to learn what types of appointments take how much time. Scheduling times will vary based on the type of orthosis or prosthesis the patient is being seen for as well as whether the appointment is an initial evaluation, or a follow up for adjustment or repair. Communication with your coworkers and the practitioners will be critical to learn quickly how long each appointment should be made for. Drive time to out of office appointments is also very important to consider. You will also be responsible for calling each patient on the schedule for the following day to verify that they will be able to make their appointment. You will need to maintain a cancelations list. This is normally first come first serve, and is there to offer to patients that are insistent on trying to get an earlier appointment, or for the times that we are booked out for weeks and need to get someone in. By calling to verify appointments the night prior it allows us to better utilize the cancelation list to get people in faster.
6. Accounts payable. You will be responsible for paying all of the bills that come in. This is usually done once a week. You will need to learn to write checks in quick books as well as how to properly code each expense so that it is accounted for properly. Preparing the month end information for the book keeper will also be part of the accounts payable process. You will be assisted in this until you are able to do it on your own.
7. Helping move the work in progress (WIP) through the process. The only way to keep patient scheduling short and drive revenue is to be efficient at moving each case through the process as quickly as possible. You will be directed at first as to what specific tasks need to be done to do this, as well as what patients are priority. In time, you will be expected learn to be able to take the initiative and do this on your own. We must have a Rx with the correct diagnosis for the L-code being billed, the correct documentation in the referring physician’s chart not for that specific L-code, verified that the L-code is covered or not covered, have had a discussion about cost with the patient, make sure the device fabrication is complete or that an ordered orthosis/prosthesis is ready for delivery, and actually setting the delivery appointment.
8. Taking Notes!!This is a critically important and often overlooked step. Every time you have a conversation with a patient, referral, or insurance company you MUST open the patient’s file and write down notes that accurately describe the conversation, so that in the future anyone (including yourself) that looks into the patient’s file can see what conversations have taken place, when they took place, and what the resolution of that conversation was.

Please email resume to jgomez@ncen.org with “Admin” in the subject line. 

Minimum Education and Experience