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Overview

Job Title: Guest Services Representative

Type of Job: Regular

Job Time Type: Full Time (30 Hours or More)

Job Description:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.

Requirements:

Possess a strong sense of teamwork, Ability to follow instructions, has integrity, takes initiative, Fits the Nothing Bundt Cakes Culture

Has the ability to work well under pressure, Outgoing and friendly personality, Ability to multitask while paying special attention to detail, Strong sales ability, Genuine care of others needs

Ability to work with a sense of urgency, Responsibilities may include but are not limited to, abide by all NBC policies and procedures, Uphold NBC’s image and brand

Assist other departments when necessary, introduce walk-in guests to our bakery and our products with a guest tour, assist guests with walk-in orders while using creative solutions

Suggest balloon sales, show porcelain items, and up-sell with candles and cards, assist phone guests by placing incoming orders, give cake presentations while performing quality control tests

Operate & balance (POS) point of sale with accuracy and efficiency, gather guests email addresses, keep samples available during all hours of operation Maintaining a strong knowledge of NBC’s products, prices, and promotions, Keep the retail area clean, swept, neatly merchandised, dust all retail surfaces twice per week, including all countertops, and POS stations


Education Level:
No Minimum Education Requirement
Duties assigned by crafting department such as fluffing bows and making design pieces, Track inventory and commission sales

Requires a Driver’s License: No

Minimum Salary: 13.50 Hour                        Maximum Salary: 14.00 Hour

HOW TO APPLY:   Send resume to Tamara Behr tbehr@ncen.org in the subject line“Guest Service Representative.

Employer Information: 

Nothing Bundt Cakes

2061 Dr. Martin Luther King Jr Parkway Suite 167 Chico, CA 95928

Contact: Tamara Behr

Email: tbehr@ncen.org

Minimum Education and Experience

Education Required: None
Minimum Hourly Wage: $13.50
Maximum Hourly Wage: $14.00