Overview
Status: Part-time (approximately 40 hours per month). Work from home, but must reside in Plumas County or within easy commuting distance.
Summary: At the direction of the Board of Directors, the PCH Administrator facilitates the flow of patient referral information to the Intake Specialists. The PCH Administrator provides administrative and organizational support to Plumas Community Hospice, while also coordinating fundraising initiatives, community education, and outreach activities. This position works closely with the Intake Specialists and Board of Directors to support the overall needs and operations of the organization.
Key Responsibilities:
- Hospice Phone responsibilities:
- Respond to hospice phone calls within a 24-hour timeframe.
- Route patient-specific referrals, calls, and/or concerns promptly to the appropriate Intake Specialist.
- Inform families that an Intake Specialist will make contact within 24 hours to schedule the intake.
- Maintain confidentiality in phone and all other communications.
- Provide a two-week notice for planned absences and ensure clear coordination of phone handoff to Intake Specialists for coverage.
- Communicate and build relationships with doctors, hospitals, clinics, home health, palliative care teams, providers, and community resources to coordinate support.
- Attend Board meetings and provide monthly activity information to the Board, including referrals, intakes, volunteer assignments, patient status/deaths, and follow-up needs.
- Coordinate fundraising campaigns, donor communications, sponsorships, community events, and other board-approved development activities.
- Maintain administrative records, forms, resource lists, office materials, fundraising records, and organizational correspondence. These items, along with a review of PCH’s website, should be done at least annually to keep records current.
- Promote community education and volunteer recruitment through presentations, flyers, website/social media content, news articles, and outreach activities.
- Schedule volunteer meetings in coordination with Intake Specialists: secure location, date and time of meetings, and notify all volunteers of this info.
- Oversee and be accountable for the following volunteer activities:
- Sending bereavement, thank you, and other correspondence.
- Overseeing equipment and supply tracking.
- Assembling Intake Folders, performing supply inventory, and other administrative needs.
- In conjunction with Intake Specialists and other volunteers, oversee a minimum once per year training to keep volunteers up to date with industry standards and to recruit new volunteers.
- Communicate with PCH’s bookkeeper as needed.
Qualifications:
- High school diploma or equivalent; nonprofit, fundraising, healthcare, communications, or administrative experience preferred.
- Strong communication, organization, recordkeeping, community-relations, and time-management skills.
- Computer literacy.