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Overview

Information Technology Technician
$3,869.82 – $4,703.26 per month DOE
Application Deadline: Continuous Until Filled

CAREER OPPORTUNITY:
The Superior Court of California, County of Lassen is now accepting applications for a full-time Information Technology Technician.
The Lassen Superior Court Information Technology (IT) Department is responsible for providing secure,
responsive and innovative technical infrastructure, systems, and services that enable the Court to achieve its strategic objective and fulfill its mission.

Under the general direction of the Court Executive Officer or designee and the daily guidance of the IT Systems Analyst, this position installs, maintains, tests, and repairs systems and networks. This position is
responsible for performing help desk-related duties, providing basic technical system support, and utilizes basic technical knowledge to support IT initiatives and provides first-level technical information systems support in the achievement of the Court’s mission, business, operating and judicial objectives.
Occasional travel may be required to provide assistance to Court remote locations. During special projects or emergencies, the incumbent may be required to work weekends and/or after hours to
help resolve problems affecting critical software/hardware. Incumbents work independently on projects and assignments guided by general direction, policies, procedures, and standards. Priorities
are often established by immediate user and department needs and can change frequently. Errors in the design or function of automated systems can potentially cause severe disruption to judicial processes
and results.

REPRESENTATIVE DUTIES
The following duties are typical of those performed in this classification; however, other duties may also be required.
• Installs, configures, updates and repairs new and existing user workstations including computers, monitors, scanners, printers, keyboards, video display terminals and other related equipment.
• Provides training and assistance in the use of computers; responds to and resolves user problems related to the use of computer hardware and software.
• Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes: logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Information Technology resource.
• Acts as a liaison between user group and the Information Technology department to communicate problems and possible solutions.
• Maintains inventory records and control logs of computer software and equipment; maintains problem records and compiles problem histories to identify preventative maintenance needs.
• Maintains technical procedures, documentation, operational instructions and/or project or work order status.
• Reads and understands technical or other complex materials required for the role.
• Assists in developing and updating Court websites, network and communication projects as needed in
coordination with Court stakeholders and vendor(s).
• By position tests in-house or vendor developed software and software upgrades for user requirements and documents errors or discrepancies for correction.
• Performs other duties as assigned.

KNOWLEDGE OF:
• Information systems technologies; practices and techniques of software use, configuration, and revision,
especially in a networked environment.
• Practical understanding of Active Directory; users, groups, organizational units, and permissions.
• O365 and Office automation applications and personal computers; related office support software (e.g., Word, Excel, Access, etc.) and other software applications that are unique to the Court.
• Principles of computer systems.
• Tools, equipment, practices and procedures of maintaining and repairing computer networks, peripheral
devices, security cameras, and telecommunications equipment.
• Effective customer service techniques.
• Security fundamentals; practices to address malware detection, suspicious email, and account compromise.

ABILITY TO:
• Resolve problems encountered with users’ computers and peripheral equipment.
• Provide technical training and assistance to other personnel.
• Represent the department effectively with other Court departments and outside agencies.
• Understand and implement verbal and written instructions; write clearly and concisely; communicate effectively both verbally and in writing; work cooperatively with those contacted in the course of work.
• Work cooperatively, tactfully and courteously with the public, Court employees, justice partners and judicial officers.
• Communicate effectively, both verbally and in writing.
• Follow oral and written directions and instruction.
• Use good judgment.
• Safeguard sensitive information and maintain confidentiality.
• Work in a fast-paced, sometimes stressful, environment.
• Travel between Court facilities when required.

BENEFITS
Leave Accruals:
Sick: 15 sick days per year with no cap on accumulation.
Vacation: 12 days first year of employment with up to 20 days per year based upon length of service.
Holidays: 13 paid holidays per year and 4 personal holidays.
MINIMUM QUALIFICATIONS:
Any combination of education and experience that would likely provide the required knowledge, skills  and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be the  equivalent of:

Experience: One year of professional experience in a computer systems technical support position  performing personal user support of desktop, legacy systems and/or Information Technology  communication systems.

Education: Successful completion, from an accredited college or university, of an Associate’s Degree in Computer Science, Computer Information Systems, Business Administration, Mathematics, or a related field may be substituted for the required experience.

LICENSE REQUIREMENTS:
 Possession of a valid driver’s license

APPLICATION PROCESS
Applicants may apply online or by submitting a hard copy employment application the Administrative Department at the address below. Incomplete applications will not be accepted. Electronic submittals are preferred.
Superior Court of California County of Lassen
Attention: Administrative Department
2610 Riverside Drive
Susanville, CA 96130

SELECTION PROCESS
The selection process is confidential. Applications received before the deadline will be evaluated to  determine if the candidate meets the minimum qualifications. The Court will only interview the candidates that best meet the needs of the Court. Successful candidates may be asked to return for a second  interview. Offers of employment are conditional upon successful completion of a pre-employment live scan clearance.
The Superior Court of California, County of Lassen is an equal opportunity employer. If you possess any disabling limitation that would require test/interview accommodation, please inform the Administrative Department upon submittal of the application. Medical disability verification may be required prior to
accommodation.

EOE

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: High School
Driver's License Required: Yes