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Overview

Modoc Medical Center is accepting applications for a Full Time-IT Support Tech. This is a benefited position. The primary job functions is resolving the technology support needs of MMC and also providing training for MMC employees on end user devices and software applications as needed.

  • Receives and resolves computer problems including PC and network hardware and software, email, word processing, ancillary interfaces, problems with terminal, mouse, printer, etc.
  • Records all calls, problems, and solutions offered in resolving problems
  • Involves end users in diagnostic process; talks to users to find out procedure followed and source of error by user
  • Forwards complex problems to direct supervisor
  • Develops good relationship with software and hardware vendors. Requests service for defective products
  • Reports unresolved problems to the manager
  • Keeps in communication with users to ensure satisfaction with IT support process, software, and hardware
  • Installs, tests, monitors, and maintains PCs, printers, network terminals, and other equipment and communication software
  • Installs data communications equipment according to manufacturer’s instructions
  • Educates users on how to use software applications
  • Educates users on how to use hardware, such as PCs, printers, scanners and other end user devices

Qualifications & Job Requirements (but not limited to):

  • Above-average mental ability, good physical/mental health and a courteous and kind disposition
  • Able to communicate in English, both verbally and in writing
  • Able to walk, bend and lift with the dexterity to perform manual skills required of the job
  • Dependable, organized, reliable, has good attendance. Relates well with co-workers, staff and residents
  • High School Diploma or equivalent required
  • Higher education or certification in Information Technology or related field preferred
  • Proficiency in Microsoft Office applications
  • Working knowledge and experience in using computers, tablets, servers, network switches, and other hardware devices
  • At least three years of related work experience preferred
  • Above-average interpersonal, problem-solving, and written and oral communication skills
  • Ability to work in emergency situations with high stress factors

Modoc Medical Center is an EOE.

Minimum Education and Experience

Minimum Months of Experience: 36
Education Required: High School
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Reference Check
  • Minimum Hourly Wage: $19.75