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Job Center Representative


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Job Title: Job Center Representative
Full time- Non-Exempt
Location: Crescent City, CA

Job Summary:

The Smart Business Resource Center, a private, non-profit, public benefit corporation in Shasta, Trinity, Siskiyou and Del Norte Counties, seeks a full time Job Center Representative to join our team in the Del Norte Office. Duties may include, but are not limited to:

  • Provide job search assistance and universal career services to job seekers visiting the Smart Center
  • Provide reception and clerical support to Smart Center customers and staff
  • Evaluate and certify the eligibility of program participants for job training and education programs
  • Match needs of business community with qualified job seekers
  • Create employment plans and coordinating basic job preparation activities
  • Maintain accurate and comprehensive client files and tracking systems
  • Prepare clear and concise case notes
  • Display excellent organizational skills

Preferred background or knowledge in:

  • Hiring practices, employment and labor laws, marketing and sales, labor market information, contract writing, effective job search techniques
  • Software programs including Microsoft Word, Access, Outlook and Excel


Any combination equivalent to two years of college in human resources, psychology, business administration, social services or closely related experience. Bachelor’s degree is preferred, but relevant experience will be considered in lieu of degree.

Driver’s License Required: Yes, Class: C

The Smart Center participates in the California DMV Employer Pull Notice Program. Applicants are required to provide DMV printout with application

The position is hourly, non-exempt and the starting pay is between $15.00 and $17.94 per hour, depending on education and experience. Some travel is required on an infrequent basis. The schedule is Monday-Friday 8am-5pm. We are closed for lunch daily from noon- 1pm. We offer three weeks of paid vacation each year, a company paid retirement program, and a paid week off between Christmas and New Year’s. We also offer a cafeteria benefit plan, paid sick leave, tuition reimbursement and a host of other employee benefits! Most importantly, we offer a friendly and supportive working environment that includes monthly potlucks, companywide safety program, and numerous employee development opportunities.

If this job sounds like a fit for you, please apply by clicking the link below. The application includes pre-employment testing that will take approximately 5 minutes.

Click here to apply!

Smart Business Resource Center is an Equal Opportunity Employer. Auxiliary aids services available to individuals with disabilities

Smart Business Resource Center
Job Description

Job Center Representative
Exempt: No


Working under the supervision of the Supervisor or Manager, the Job Center Representative develops the connection between businesses  and qualified job seekers; aids  job seekers to obtain employment; organizes client flow through the company and partner agencies; develops and enhances business and community relationships;  individual and training services to enhance the success of job seekers and to meet the hiring needs of the employer community.

Duties and Responsibilities

Duties of the position may include: Manage initial contact with customers and clients visiting the AJCC; assists with client registration process and provides initial customer assessment to determine client needs up to and including case management. Understanding the needs of employers to effectively assist businesses with their hiring needs; acting as liaison between businesses, job seekers, and partner agencies; developing ongoing relationships with businesses while marketing programs and services; participating in job development and job placement activities assessing of job seeker and employer needs; evaluating and certifying eligibility of adults and youth for job training and education programs creating employment plans and coordinating basic, remedial and job preparation activities; making effective referrals to community, employment, training and support services/programs; leading workshops and presenting to groups; representing the company at meetings and reporting on progress; scheduling and coordinating events; maintaining excellent customer service; Complies with all WIOA requirements and other applicable state and federal regulations; performs other duties as assigned.

Knowledge and Abilities

Knowledge of: hiring practices; government program regulations; employment and labor law; marketing and sales; labor market information; labor laws and personnel practices; contract writing; effective job search techniques; eligibility, assessment and career exploration techniques and tools; software programs including Microsoft Word, Access, Outlook and Excel; community agencies and other local resources.

Ability to: exercise good judgment; interact with the public and business community tactfully and courteously; work independently to organize, schedule and manage assignments; meet deadlines; collect and analyze data for reporting purposes; prepare clear and concise case notes and have good organization skills; develop and maintain professional relationships; operate a computer to track and report information; use Internet and e-mail; learn and follow established policies and procedures; establish rapport with job seekers, incumbent workers and employers to analyze situations and implement effective action plans; provide quality customer service, maintain confidentiality; demonstrate excellent written and verbal communication skills. Must be self-motivated, self-directed, and able to effectively plan work to meet goals

Travel may be required in this position.  If the incumbent drives a personal vehicle while performing required duties, automobile insurance with approved levels of bodily injury and property damage must be maintained.  The assigned supervisor or human resource administrator will advise the incumbent of the required levels based on driving frequency. The Smart Business Resource Center participates in the California DMV Employer Pull Notice (EPN) program. Employee participation in the EPN program is required.


High school diploma or AA/AS degree and ability to attain workforce development and staffing industry certification within 9 months of hire is required as a condition of employment.

Any combination of education and experience equivalent to two years of college in human resources, psychology, business administration, social services or closely related experience preferred; Bachelor’s degree is preferred.

Physical Demands

In order to successfully perform the various duties of this job, the employee is regularly required to talk and hear, frequently required to sit, occasionally required to stand, walk, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms, and occasionally required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Physical demands described here are representative of those that must be met by every employee. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: Associate's
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Background Checks
  • Motor Vehicle Record Check
  • Minimum Hourly Wage: 15.00
    Maximum Hourly Wage: 17.94
    Accessible by Public Transportation: Yes