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Job Description: Under the general supervision of the Direct Services Program Supervisor, provides oversight on the services, operations, and functions of the Lassen Family Services’ Housing First Program.  The Housing Manager is responsible for leading agency-wide efforts in finding safe, stable, and permanent housing for survivors of intimate partner violence. Provide information and Outreach that will include educating landlords, apartment managers, and property managers/owners on the issues surrounding violence.  Supervisory responsibilities include, but are not limited to, monitoring, and evaluating performance and assisting with hiring, training, monitoring, and scheduling of staff.

Essential Duties and Responsibilities May Include:
• Plans, develops, and coordinates the functions, operations, and services of the Housing Grant including the development of intakes, applications, and spreadsheets, to ensure proper documentation of services.
• Identifies opportunities for permanent housing for intimate partner survivors in the community.
• Provides advocacy and mediates communication between participants and landlords, apartment managers, and property managers to establish safe and permanent housing.
• Performs outreach and education to landlords, apartment managers, and property managers through in-person meetings and community networking.
• Develops and maintains partnerships with a network of professional contacts in the property management and real estate industry to establish expedited access to housing opportunities to victims.
• Maintains, records, and prepares reports.
• Develops intakes and surveys for program management.
• Maintains an awareness of changes in community processes that may impact services and provides recommendations to deal with these changes.
• Assists in the improvement of the housing process for survivors, participates in the housing search, and eligibility and approval process.
• Assists survivors in navigating community resources and job opportunities to further their goals for safe, permanent housing and to achieve independence.
• Performs supervisory duties including hiring, training, and monitoring staff, conducting performance evaluations, and participating in employee discipline.
• Ensures files are kept to the required standard in compliance with grant goals and objectives and LFS policies and procedures.
• Conducts administrative analysis and studies to evaluate effectiveness, define problem areas, set standards, and develop recommendations for solutions.
• Assists with the development and implementation of policies and procedures related to service delivery for victims of violence.
• Provides direct services to victims of abuse, including the assessment of participant needs through individual counseling and/or crisis intervention, advocacy and the development of case management plans that address immediate and long-term needs, and accompaniment/referrals to community and out of area agencies.
• Meeting with clients where they are at including in home visits.
• Attends conferences and workshops related to domestic and sexual violence, networks with other service providers, and maintains positive relationships with community agencies.
• Attends and participates in staff meetings.
• Assists in developing a positive, proactive, motivated team.
• Performs other duties as assigned.

Skills and Abilities:
• Ability to communicate clearly and effectively orally and in writing.
• Ability to work within the confines of confidentiality and ensures that professional boundaries are maintained.
• Ability to maintain accurate written records.
• Ability to work as a team member.
• Ability to identify problem areas within the scope of the position, find solutions, and follow-up to ensure completion.
• Ability to manage time and establish priorities within a fast-paced environment to meet deadlines.
• Ability to work in accordance with and promote Lassen Family Services’ policies,
procedures, and missions.
Ability to establish and maintain effective working relationships with a variety of individuals and groups.
• Ability to relate in a positive manner with a variety of individuals to ensure that Lassen Families Services, Inc.’s policies and procedures are understood and implemented.
• Ability to be flexible, cooperative, and dependable.

Knowledge of:
• Service assessment methods and techniques.
• Grant compliance procedures and reports.
• Individual and group counseling principles, methods, and techniques.
• Community organizations that provide social services and support.
• Cultural Competency and application.
• Leadership, teamwork, and application.
• Office equipment including faxes, copiers, computers, printers, cell phone, etc.
• Windows based office technologies including Word, Excel, PowerPoint, and Adobe.

At least two years’ experience in providing domestic violence peer counseling services and meet the requirements of a domestic violence counselor pursuant to Evidence Code 1037.1(a)(1). Any combination of training, experience, and education which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be completion of Lassen Family Services’, Inc. Crisis Intervention Peer Counselor training and two years as a Crisis Intervention Peer Counselor I or higher.


Valid CA Driver's License. * Possession of, or the ability to obtain within six (6) months of employment the Crisis Intervention Peer Counseling (CIPC) training. * Ability to maintain continuing education requirements for CIPC training. * Possession of, or ability to obtain, CPR certification.

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: High School
Driver's License Required: Yes
Hiring Requirements for This Job:
  • Drug Testing / Screening
  • Background Checks
  • Reference Check
  • Motor Vehicle Record Check
  • Minimum Hourly Wage: 20.00
    Maximum Hourly Wage: 26.67