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Overview

Job Title: Lodge Guest Service Agent

Job Time Type: Full Time (30 Hours or More)

Job Description: Provides excellent customer service and security for Lodge facilities, guests, and employees to ensure a safe, honest, and pleasant environment for guests utilizing the Lodge Facility.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Provides security services for the Lodge and Lodge parking facilities.
  • Write necessary reports daily to be distributed to the Hospitality and Security Director.
  • Maintain open lines of communication with Lodge and Casino Security Supervisors.
  • Report all pertinent information to supervisors.
  • Ensure guests entering the facility are registered guests.
  • Greet customers and demonstrate excellent customer service.
  • Provide escorts as necessary.
  • Make phone calls to verify whether or not 911 hang ups are legitimate or accidental.
  • Verify accidental or legitimate 911 calls made from guest suites.
  • Assists guests and visitors to safety in the event of emergency or life-threatening conditions such as fire.
  • Immediately reports any unusual circumstances that occur or may occur to the Shift supervisor.
  • Provides first aid and/or CPR techniques as necessary.
  • Uses two-way radio to communicate with Security Department.
  • Complies with policy and procedural guidelines in performing security functions; reliable in withstanding pressure, force, or stress involved in actual emergencies.
  • Perform other duties as assigned by Director of Security and/or Hospitality Director.
  • Maintains a professional, courteous manner at all times.

Education and/or Experience

Education Level – High School Diploma or GED equivalent required.

Experience – Strong background in customer service

Special Skills – Prior guest safety, security and customer service skills.

Certificates, Licenses, Registrations

Class A Gaming License

Education Level: High School Diploma or Equivalent
Hiring Requirements: Drug Testing/Screening, Background Checks

Salary: 15.50 Hour                                                             

Job Application Methods Accepted: Via Company Website (Address provided below)

How to Apply: For a full description and to apply visit: https://featherfallscasino.com/about-us/employment/

Company Website: https://featherfallscasino.com/

Employer Information:

FEATHER FALLS CASINO

3 Alverda Drive

Oroville, CA 95966

Close Date: 2/19/2021

Minimum Education and Experience

Education Required: High School
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Minimum Hourly Wage: 15.50