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Position Summary:
A Player’s Club Representative is dedicated to serving the guests of Lucky 7 Casino at the Privileges Club counter and on the gaming floor, providing the impression and reality of the best possible service by performing the following duties.

Essential Duties and Responsibilities:

  • Performs superior customer service.
  • Creates customer accounts on Super Playmate within the Privileges Club.
  • Inputs data and encodes player club cards.
  • Issues coupons and other vouchers as required and in accordance with company and departmental policies and procedures.
  • Provides specific and general departmental information regarding casino, promotions and special events.
  • Builds and promotes Player Club membership.
  • Promotes and assists in Player Club promotions and events.
  • Acts as front door host.
  • Provides feedback on promotions and events.
  • Redeems Player Club points for cash back and redemption coupons.
  • Answers main telephone line.
  • Has the ability to speak over the microphone for announcements and promotions.
  • Offers suggestions for improvements on promotions, customer service, safety, etc.
  • Attends all department and mandatory casino meetings.
  • Assists Supervisor and/or Manager as needed.
  • Temporary or permanent duties and responsibilities may be added to, or modified as deemed necessary.

Minimum Qualifications:

  • 3 to 6 months customer service experience.
  • 3 to 6 months related experience and/or training or equivalent combination of education and experience.
  • High school diploma or equivalent (GED).
  • Gaming experience preferred but not necessary.
  • Qualified Indian Preference applies.

Certificates, Licenses, Registrations:
Must be able to pass extensive background investigation for the issuance, and retention, of gaming license.

Minimum Education and Experience

Education Required: High School