Retail Pharmacy Clerk

Overview

Reports To: Associate Pharmacy Manager/Pharmacist/Director of Clinical Services

Employee Type:              EXEMPT              X    NON-EXEMPT

POSITION SUMMARY:

Supports the Pharmacist-in-Charge (PIC) by ensuring that the Pharmacy is clean and organized and that customers receive their completed orders in a timely manner. The Pharmacy Associate Clerk reports to the Pharmacy Associate Manager.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

POSITION QUALIFICATIONS:

High School diploma or equivalent
Must be 18 years of age.
Ability to work a flexible schedule.
Excellent customer service skills.
Ability to communicate effectively with customers and employees.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment.
Ability to bend, reach, climb, and squat frequently.
Ability to type proficiently.
Basic computer skills required to operate pharmacy software and other programs.
Strong attention to detail and accuracy in handling prescriptions.
Ability to work independently and exhibit effective problem-solving skills.
Previous experience in a pharmacy or healthcare setting is preferred.
Knowledge of basic pharmacy terminology and medications preferred.

POSITION RESPONSIBILITIES:

General Competencies:

Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
Ability to work with others, at all levels within the organization, and collaborate effectively.
Above-average interpersonal, problem-solving, and written and oral communication skills.
Independently manage tasks, identify challenges, and proactively find solutions.
A positive working relationship with patients, visitors, and facility staff is demonstrated.
Ensures all duties are completed entirely.
Proficient in basic computer and typing skills.
Organizational ability and time management is demonstrated.
Produces deliverable products on time, within budget with minimal direction.
Demonstrates the ability to compile and organize data using Microsoft Office Applications.  Ability to make appropriate recommendations or conclusions, given the data obtained.
Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
Communicates appropriately and clearly to directors, managers, and coworkers.
Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
Maintains all information as confidential as appropriate, to include payroll, material produced for union negotiations, personnel information, and other information obtained while performing job duties that is confidential.
Demonstrates ability to effectively use office machines in the performance of job functions.
Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
Other duties as assigned.

Specific Competencies:

In this role, candidates are expected to acquire a comprehensive understanding of fundamental pharmacy terminology and medications. Proficiency in these areas is essential for accurately processing prescriptions, providing informed customer assistance, and ensuring adherence to pharmaceutical regulations.

Provide accurate, completed orders to customers.
Knowledge of basic pharmacy terminology and medications will be required to obtain.
Exhibit a willingness to acquire new skills and adapt to evolving requirements.
Strong attention to detail and accuracy in handling prescriptions
Collaborate with healthcare professionals to ensure proper medication dispensing.
Totaling up sales
Answering phones and directing customer calls to appropriate personnel
Stocking and checking in the inventory order.
Maintaining and cleaning equipment, work areas, and shelves
Processing prescriptions to be filled and ensuring that the pharmacist has the data necessary to fill the orders.
Performing other clerical tasks as needed
Greeting and assisting customers
Record keeping related to inventories, receipts, purchases, and deliveries.
Preparing prescription labels
Processing medical insurance claims and collecting co-payments
Packaging and labeling products under the supervision of a pharmacist
Restocking shelves
Process and package mailers
Able to adapt to new procedures and requirements.
Manage and adhere to return to stock process.
Unpacking and organizing incoming merchandise, including sorting items that require special handling.
Check outdated medications.
Working as a team and communicating clearly
Helping customers locate over-the-counter products
Handling customer problems/concerns in a calm manner and referring them to the pharmacist or manager accordingly.
Notifying the pharmacist and manager of any problems or malfunctions
Checking refrigerator and freezer temperatures
Properly processing pseudoephedrine sales
Promoting Teamwork
Providing professional services
Professional Requirements:

Adheres to dress code; appearance is neat and professional.
Completes annual education requirements if applicable.
Maintains regulatory requirements.
Wears identification while on duty.
Attends annual evaluation and participates actively in this process.
Reports to work on time and as scheduled; completes work in designated time.
Attends all meetings as appropriate.
Exhibits the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

Willingness to work beyond normal working hours and in other positions temporarily when necessary.
Is involved with personnel, visitors and government agencies, etc., when necessary.
Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.

PHYSICAL REQUIREMENTS:

Sits, stands, bends, lifts, walks and moves intermittently during working hours.
Able to lift 40 lbs.

*Extensive Full-time Employee benefit package (PTO, Paid sick time, holiday time off, 
Bereavement pay, jury duty, affordable health insurance for self or family, 401K, 
Cell phone discount, Obstetrics benefit plan, etc.) 
 TRANSITIONAL HOUSING/TEMPORARY TRAVEL HOUSING ACCOMODATIONS! 

Minimum Education and Experience