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Overview

Reports To:  Information Technology Manager

Employee Type:             EXEMPT               X    NON-EXEMPT

POSITION SUMMARY:

Under the direction of the Information Technology Manager, the System Administrator resides in the second escalation level for issues reported to the IT Department. This is a Level 3 role that is responsible for designing, configuring, and maintaining complex systems that Mayers Memorial Hospital District relies on. They also receive Tier 3 tickets from Level 1 and 2 personnel when necessary, and will need to field, escalate, and resolve Tier 1 and 2 tickets in the absence of Level 2 personnel. This position requires previous IT experience or knowledge.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

Position Qualifications:

Bachelor’s degree in a technical field of study or equivalent combination of IT related work experience and IT certifications.
Understanding of basic ITIL concepts.
Previous experience with any ticketing or issue tracking system.
Excellent customer service skills.
Excellent written skills.
The ability to contribute to and effectively work in a team.
The ability to learn new technologies and platforms quickly with above-average problem solving and critical thinking skills.
An above-average attention to detail.
A technical area where they feel they are or could be a subject matter expert, examples include Windows Server, Printing/Faxing/Telephony, Linux, Security, Disaster Recovery, Networking, and System Virtualization/Containerization
Previous healthcare experience
Previous experience with an EMR/EHR, PACS, or any other HIS
Previous project management experience
A solid understanding of Powershell, Bash, or Python and how to apply that understanding to automation.
Experience with Windows Desktop and Server operating systems
Experience with Linux operating systems
Experience with Cisco Catalyst, Nexus, or Meraki platform.
Experience with virtualization platforms, specifically VMware and Nutanix
Experience with virtualized desktop environments, specifically Citrix
Experience with backup software, specifically Cohesity
Experience administering Active Directory, Microsoft 365, and Group Policy

POSITION RESPONSIBILITIES:

All IT Personnel:

Maintain professionalism, both when on duty and as a representative of MMHD among the community outside of normal work hours
Attend regular collaboration meetings.
Contribute to internal knowledge base, standard operating procedures, and process improvement.
Request assistance from other team members on complicated issues
Maintain a positive working relationship with patients, visitors, and facility staff.
Maintain confidentiality in accordance with HIPAA and MMHD policies in regard to all encounters with Patient, Employee, Visitor, and any other type of Personally Identifiable Information when performing work.
Be mindful of Cybersecurity policies and practices.
Manage their time effectively, organizing, and prioritizing work in accordance with the rest of the team.
Communicate appropriately to directors, managers, vendors, and coworkers.
Communicate accurately and entirely, to include proper spelling and grammar, complete reference materials, and minimal mathematical calculation.
Consider the needs and workflows of other departments with which he/she works with on a temporary basis in order to assist them more effectively.
Answers phone calls, assists end users, and address all issues in accordance with their priority level.
Arrive on time, and in appropriate uniform.
Travel to remote facilities when necessary (5-20 miles depending on location)
Assist in scheduled On Call rotation when necessary.
Assist in Business Projects that require the assistance of the IT department.
Perform other duties as assigned.

Level 3 Personnel:

Possess the ability to take on all responsibilities of Level 2 personnel in their absence.
Receive escalated issues from Level 2 personnel and management.
Be able to identify when to escalate tickets to other Level 3 or Level 4 personnel.
Document their ticket resolutions in a verbose manner and publish them for future use.
Perform the majority of IT related work on Business Projects. Required work for these projects vary, ranging from single server provisioning to standing up a new environment.
Become subject matter experts in the systems built during these projects, and establish what health checks need to be performed, as well as what monitoring needs to be configured on the systems or components that reside in that area to ensure they function correctly.
Heavily document systems and components they configure during Business Projects, or of which they are the subject matter expert on
Perform maintenance on systems they have configured during a Business Project or of which they are the subject matter expert on, document any changes made during the maintenance, and communicate the documentation location and severity of the changes made to whomever will be on call after these changes are made.
Look for opportunities to automate tasks, improve the IT department ability to provide good customer service, or reduce ticket load, and present a complete solution to the IT Manager for approval.
Look for opportunities to improve workflow of other departments via technology and present the idea to the IT Manager for further investigation.

Professional Requirements:

Adheres to dress code; appearance is neat and professional.
Completes annual education requirements if applicable.
Maintains regulatory requirements.
Wears identification while on duty.
Attends annual evaluation and participates actively in this process.
Reports to work on time and as scheduled; completes work in designated time.
Attends all meetings as appropriate.
Exhibits the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

Willingness to work beyond normal working hours, including scheduled availability outside of normal business hours, and in other positions temporarily when necessary.
Is involved with personnel, visitors, and government agencies, etc., when necessary.
Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients, and support agencies.

PHYSICAL REQUIREMENTS:

Sits, stands, bends, lifts, walks, and moves intermittently during working hours.
Able to lift 20 lbs.

*Extensive Full-time Employee benefit package (PTO, Paid sick time, holiday time off, 
Bereavement pay, jury duty, affordable health insurance for self or family, 401K, 
Cell phone discount, Obstetrics benefit plan, etc.) 
 TRANSITIONAL HOUSING/TEMPORARY TRAVEL HOUSING ACCOMODATIONS! 

Understanding of basic ITIL concepts. Previous experience with any ticketing or issue tracking system. Excellent customer service skills.

Minimum Education and Experience

Education Required: Bachelor's
Driver's License Required: No
Hiring Requirements for This Job:
  • Drug Testing / Screening
  • Background Checks
  • Physical
  • Minimum Hourly Wage: 34.85
    Maximum Hourly Wage: 39.85

    About Mayers Memorial Healthcare District

    Here at Mayers Memorial Healthcare District we value your health, well being and happiness. Our dedicated staff is here to provide quality, compassionate healthcare. We are "friends and family caring for friends and family."

    MMHD is located near the junction of the Cascade and Sierra mountain ranges in the northeastern California. Mayers has been providing high quality healthcare since 1956. With facilities in the rural communities of both Fall River Mills and Burney, we are here to provide quality care for all the residents and visitors of our service area.

    Accessible by Public Transportation: No