Reports To: Clinic Manager
Employee Type: EXEMPT X NON-EXEMPT
Reporting to the Clinic Manager, the Front Office Clerk is responsible for accurately registering patients, verifying insurance eligibility collecting co-pays verifying patient demographics, updating information in the information in the computer system, receiving phone calls, making appointments, inputting, copying records and following proper procedure for prescription requests in a timely manner.
This job description is intended to identify some of the primary duties and responsibilities. Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.
High School Diploma or equivalent
Computer literate and proficient in Microsoft Office applications
Ability to type 40 words per minute.
Ability to deal with people in a pleasant and courteous manner, even under stressful conditions. (Bilingual preference)
Must be able to read, write, speak, and understand the English language, have accurate grammar and spelling.
Must be able to work in a fast-paced environment and maintain patient confidentiality, and be flexible to meet the needs of patients and co-workers.
Two years’ experience in a healthcare office preferred
Experience with billing and insurance preferred.
Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
Ability to work with others, at all levels within the organization, and collaborate effectively.
Above-average interpersonal, problem-solving, and written and oral communication skills.
A positive working relationship with patients, visitors, and facility staff is demonstrated.
Organizational ability and time management is demonstrated.
Produces deliverable products on time, within budget with minimal direction.
Demonstrates the ability to compile and organize data using Microsoft Office Applications. Ability to make appropriate recommendations or conclusions, given the data obtained.
Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
Communicates appropriately and clearly to directors, managers, and coworkers.
Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
Maintains all information as confidential as appropriate, to include payroll, personnel information, and other information obtained during the course of performing job duties that is confidential.
Demonstrates ability to effectively use office machines in the performance of job functions.
Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
Actively participates in problem resolution.
Adheres to strict patient privacy and confidentiality protocols defined in the hospitals policies and procedures.
Submits concerns to supervisor that cannot be handled on a person-to-person basis.
Creates an environment that enables the hospital district to fulfill its mission and meet/exceed its goals
Demonstrate flexibility and willingness to do extra work as needed on an interim basis. May be cross- trained for other positions and may be required to work in those positions as needed.
Other duties as assigned.
Immediately alerts medical staff of any walk-in or phone emergencies.
Schedules patients properly, obtaining nature of visit to ensure proper preparation being mindful of smooth patient flow.
Collects and verify patient’s insurance information as well as verifies patient demographic information, performing system updates when needed. Obtains necessary information for worker’s compensation claims. Makes patients aware of any prerequisites for their visits, i.e. forms, record requests, insurance information, reassignment of PCP etc.
Verify insurance eligibility daily for next day’s appointments, documents co-pays for collection. Assist Partnership Health Plan members in obtaining special membership and facilitate Primary Care assignment MMH.
Checks patients in, gives new patient’s medical forms to complete, verifies patient demographics and updates information in computer program.
Obtain copies of patient insurance cards and driver’s license.
Collects co-payments/payments, writes receipt, and process daily deposit. Verify daily deposit upon request.
Verify petty cash box on weekly basis with two person sign off.
Explains billing policies, refers patients without insurance to the financial counselor at the hospital.
Processes Family PACT applications, and renewals. Creates charts for these visits, as necessary.
Answers telephone in a professional and courteous manner: takes messages, medication refill requests and directs calls to appropriate staff members.
Helps facilitate patient release/request for medical records, gathering appropriate information and processing requests in a timely manner.
Assist with Telemedicine appointments as necessary.
Adheres to dress code; appearance is neat and professional.
Completes annual education requirements if applicable.
Maintains regulatory requirements.
Wears identification while on duty.
Attends annual evaluation and participates actively in this process.
Reports to work on time and as scheduled; completes work in designated time.
Attends all meetings as appropriate.
Exhibits the mission, ethics and goals of Mayers Memorial Hospital District in the performance of job duties.
Willingness to work beyond normal working hours and in other positions temporarily when necessary.
Is involved with personnel, visitors and government agencies, etc., when necessary.
Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.
Sits, stands, bends, lifts, walks and moves intermittently during working hours.
Able to lift 20 lbs.
About Mayers Memorial Hospital District
At Mayers Memorial Healthcare District, we value your health, well being and happiness. Our dedicated staff is here to provide quality, compassionate healthcare. We are "friends and family caring for friends and family."
MMHD is located near the junction of the Cascade and Sierra mountain ranges in the northeastern California. Mayers has been providing high quality healthcare since 1956. With facilities in the rural communities of both Fall River Mills and Burney, we are here to provide quality care for all the residents and visitors of our service area.