Rural Healthcare EMS Supervisor

Overview

This position makes supervisory level decisions including daily allocation of personnel and resources within established policy and procedure. Regularly staffs a QRV, and/or ambulance. This position is accountable for all areas of the “Rural Healthcare Paramedic” job description with the additional items:

Within this general framework, this position is accountable for the following functions:

Supervisory duties are in cooperation with other supervisors, the senior supervisor, Operations Manager, and other managers within the organization.
Works closely with hospital medical providers, staff, administration and customers to ensure that a high level of cooperation and transparency are met at all times.
Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
Ensuring employees understand their duties or delegated tasks.
Will assume the role of Manager on Call (MOC) as needed.
Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
Set goals and ensure compliance with the Company’s vision and mission.
Minimize lost unit hours by continuously monitoring the schedule. Cooperate with other members of management in correcting scheduling problems.
Ensures peak system performance by continuously monitoring the system via direct observation and contact with Dispatch Communications Center(s), and/or monitoring all appropriate radio frequencies while working in the field on an ambulance or QRV vehicle.
Notifies Senior Management and summons additional resources via established procedures and when appropriate when not covered in procedure.
Works with the media via established parameters.
Complete daily and monthly reports as required.
Handle crew and customer complaints via approved methods.
Make sound decisions based upon the STAR CARE values based decision model.
Provide guidance and leadership to crew members as necessary.
Evaluate, approve and coordinate requests and appropriate means of transport for LDTs, Neonatal transfers, and special events coverage as per established criteria.
Work with surrounding agencies to coordinate mutual and auto aid request when necessary.
Work with the Director of Education and Health and Safety representative on special and/or ongoing projects.
Act as a preceptor/FTO as needed. (All responsibilities of FTO/PRECEPTOR apply)

Assist with developing new employee orientation programs as well as assisting with the actual orientation as needed.
Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines.
Maintain currency of all required certifications and licenses.
Maintain and improve EMS leadership skills by reading books and periodicals, and by attending classes, meetings and seminars.
Provide consistent, high quality prehospital care as outlined by the REMSA Standard of Care, local LEMSA EMS Protocols, and accepted local and national treatment doctrines.
Provides an exemplary, safe, professional and courteous demeanor at all times.
Balance resources between ground, air, and other operation areas as necessary to serve the overall goals of the organization.

Prepare and process Time and Attendance reports for the payroll department.
Seek advice from other managers when appropriate.
Dedication to the commitment of self-improvement and life-long learning.
Provides feedback to management for improvement of working conditions, patient care, and system performance.
Responsible for timely, legible, highly accurate record keeping.
Assumes the role of educator for the public, students, and coworkers.
Must be able to work overtime as necessary.
Other duties as assigned; including CQI, special projects, Team Lead, and Administrative Supervisor (non -field) assignments.

Qualifications/ Experience Requirements

Prior supervisory experience preferred.
CA Paramedic certification required.
Two (2) years’ experience in high performance EMS service preferred.
A self-starter requiring no oversight. Must possess an ability to make critical decisions based upon objective findings.
Must be able to handle customer and employee complaints using established guidelines and common sense.
Must possess excellent written and verbal communication skills.
Must be adaptable to a variety of working conditions and situations.
Must have an intimate knowledge of company policy and procedure, as well as local and state regulations that govern EMS.

Supervision Exercised

Exercises direct supervision.

*Extensive Full-time Employee benefit package (PTO, Paid sick time, holiday time off, 
Bereavement pay, jury duty, affordable health insurance for self or family, 401K, 
Cell phone discount, Obstetrics benefit plan, ect.) 
 TRANSITIONAL HOUSING/TEMPORARY TRAVEL HOUSING ACCOMODATIONS! 

CA paramedic certification, 2 years experience EMS service preferred, prior supervisory experience

Minimum Education and Experience