Skilled Nursing Facility Ward Clerk

Overview

POSITION SUMMARY:

The Ward Clerk/CNA works in conjunction with physicians, nursing staff, residents, families and all facility departments to enhance optimal functioning of the nursing and admitting department, is responsible for all clerical and receptionist duties at the nursing station as well as cover as a CNA when asked to do so from nursing supervisor.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT’S sole and absolute discretion.

POSITION QUALIFICATIONS:

High school graduate or equivalent.
One to three years related experience and/or training. Experience in a long term care setting preferred.
Active CNA certification

POSITION RESPONSIBILITIES:

General Competencies:

Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
Ability to work with others, at all levels within the organization, and collaborate effectively.
Above-average interpersonal, problem-solving, and written and oral communication skills.
A positive working relationship with patients, visitors, and facility staff is demonstrated.
Organizational ability and time management is demonstrated.
Produces deliverable products on time, within budget with minimal direction.
Demonstrates the ability to compile and organize data using Microsoft Office Applications.  Ability to make appropriate recommendations or conclusions, given the data obtained.
Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
Communicates appropriately and clearly to directors, managers, and coworkers.
Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
Maintains all information as confidential as appropriate, to include payroll, personnel information, and other information obtained during the course of performing job duties that is confidential.
Demonstrates ability to effectively use office machines in the performance of job functions.
Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
Assists DON, ADON, Charge Nurse with main Survey compliance documents.
Uploads documents into Point Click Care as needed.
Other duties as assigned.

Specific Competencies:

Uses the telephone and paging system appropriately.  Answers the telephone, identifies self and relays messages promptly and accurately, places call and/or pages as requested.
Greets all patient/residents, family members, visitors and physicians in a friendly and courteous manner, assist in directing them appropriately and/or meeting their needs as able.  Assists with enforcing visiting regulations.
Maintains appropriate level of forms, materials, supplies at the nursing stations by requisitioning supplies from purchasing in a timely manner and according to policy.
Maintains a clean and hazard free responsive work area at the nursing stations on an on-going basis.  Assist in maintaining a professional environment at the workstation.
Records vital signs, food percentages, weights and intake and output on all patients and residents while attending to accuracy and detail.
Prepares various SNF admit charts packets.  Assures that all packets are complete by using forms manual at nursing station.
Maintains SNF charts and the nursing station by removing excess forms, assuring correct order and thinning charts according to procedure.  Inserts adequate forms for 24 hour coverage.
Initiates admission charts with patients/residents information, complete headings, correct ID number and complete ID band.  Checks all admission papers for omissions and flags to alerts discipline accordingly.
Scheduling
Prepares (and maintains) Discharge/Transfer Documents to State, Residents and Families.
Makes out requisition forms for all ancillary departments accurately and in a timely manner.  Notifies these departments of orders and places reports in the chart after review by the charge nurse in the correct manner.
Follows discharge procedure to include making follow-up appointments, assuring that appropriate information is included on the discharge instruction sheet, that medication and valuables have been returned to the patient/resident and all designated departments are notifies of the discharge.
Completes the discharge chart audit for SNF charts according to policy.  Checks the incomplete chart file on a regular basis to assure that all staff members have completed sections needed and alert medical records of the discharge.
Assist with resident transfer by making copies of chart forms and assures that transfer papers are completed and makes follow-up phone calls if requested to do so.
Interfaces well with all other departments in the facility to maintain a quality image of nursing and medical center service.
Is knowledgeable about responsibilities during emergency situations, fire, safety and disaster procedures.
Performs additional duties as requested.

Professional Requirements:

Adheres to dress code; appearance is neat and professional.
Completes annual education requirements if applicable.
Maintains regulatory requirements.
Wears identification while on duty.
Attends annual evaluation and participates actively in this process.
Reports to work on time and as scheduled; completes work in designated time.
Attends all meetings as appropriate.
Exhibits the mission, ethics and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

Willingness to work beyond normal working hours and in other positions temporarily when necessary.
Is involved with personnel, visitors and government agencies, etc., when necessary.
Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.
PHYSICAL REQUIREMENTS:

Sits, stands, bends, lifts, walks and moves intermittently during working hours.
Able to lift 20 lbs.

*Extensive Full-time Employee benefit package (PTO, Paid sick time, holiday time off, 
Bereavement pay, jury duty, affordable health insurance for self or family, 401K, 
Cell phone discount, Obstetrics benefit plan, ect.) 

CNA certification, 1-3 years experience/training in a long term care setting

Minimum Education and Experience