Under general supervision from the Clinic Support Supervisor, the Medical Records staff provide essential medical record/health information management both electronically and through paper format abiding by all privacy laws and regulations.  The incumbent will be required to work collaboratively with all clinical services staff in support of direct patient services.  The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS:  The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities.  Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

1. Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back-office support team.
2. Performs scanning functions of paper documents directly into Electronic Health Record.
3. Performs any advanced preparation responsibilities required for patient appointment in regards to updated information:  patient demographics, patient documents, insurance coverage, specialty reports received and other supporting documents needed for the patient visit.
4. Processes Releases of Information requests of medical information following all privacy regulations and NVIH policy and procedure. Performs data entry of reports such as lab values, etc into the Electronic Health Record
5. Maintains current and accurate medical records based on industry standards and guidelines and NVIH policy and procedure.
6. Assists incoming callers according to established policies, protocols and guidelines; transfers calls as needed.
7. Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
8. Maintain work area in a manner that is organized and represents a professional atmosphere.
9. Performs other duties as assigned.

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

1. High School Diploma or equivalent, General Education Diploma (GED).
2. One (1) year of clerical office experience required; previous medical records/health information management or healthcare experience desired
3. Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied with their experience.
4. Ability to sufficiently communicate medical terminology to patients, healthcare providers and insurance company representatives regarding appointments, services and procedures.
5. Ability to effectively communicate both verbally and written to serve the needs of the clinic patients, clients and visitors.
6. Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in a team environment.
7. Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents, including the electronic health record system.
8. Familiarity with HIPAA/HITECH regulations and other privacy laws and regulation to provide confidentiality of all protected information and ability to comply with NVIH Privacy Policy and Procedures.
9. Reliable Transportation and ability to adhere to regular attendance.

Native Preference.  Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices.  In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.