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Initial Posting Date:  10/25/2023

Application Deadline:  11/08/2023

Agency:  Department of Human Services

Salary Range:  $3,265 – $4,913

Position Type:  Employee

Position Title:  Benefit and Eligibility Worker (Human Services Specialist 3), Bilingual: English/Spanish

Job Description:

Come join our wonderful, inclusive, supportive and fun team environment!
We want you on our team!

Nos enorgullece ser un empleador que ofrece igualdad de oportunidades. Estamos trabajando de manera activa para crear una agencia equitativa junto a Equity North Star como guía y continuar nuestra visión de ser una agencia sin racismo, discriminación ni sesgo. Creemos que los equipos en los que todos pueden mostrarse de manera auténtica son fundamentales para crear una fuerza laboral próspera que pueda brindarle un mejor servicio a la comunidad. Invitamos a los miembros de grupos raciales o étnicos históricamente subrepresentados, mujeres, personas con discapacidades, veteranos, miembros de la comunidad LGBTQIA2S+ y otras personas a presentar una solicitud.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

¿Siempre ha querido ser parte de un equipo colaborativo, dinámico y diverso? Si busca una oportunidad para estar a la vanguardia de una nueva carrera profesional al mismo tiempo que marca una diferencia en la vida de las personas, y tiene el deseo de ayudar a los demás, este puesto puede ser adecuado para usted.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you!

Bilingual requirement (English/Spanish)
This position is bilingual and requires duties to be carried out in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency’s goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client’s situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience)
Bilingual in English and Spanish (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).


Essential attributes

We are looking for candidates with:

Experience collaborating with a team to reach common goals.
Experience adapting with flexibility to changing priorities.
Demonstrated experience taking initiative.
Experience communicating effectively with a team, community members, and partners.
Commitment to embracing ODHS mission, vision and values and Equity North Star.
Experience with conflict resolution.
Knowledge of cultural and situational awareness.
Experience accurately documenting information obtained.
***Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.


Your duties at a glance

As a Benefit and Eligibility Worker, you will:

Determine financial eligibility for Oregon Department of Human Services (ODHS) programs.
Process applications that are new and re-certifying by reviewing the applicant’s financial and non-financial situations.
Determine eligibility correctly and in a timely manner by following complex rules and policies.
Referring applicants with additional needs to appropriate agencies.
Working conditions

Majority of your work is in the district office setting.
After training completion, you may have the opportunity, with manager approval, to work a hybrid schedule that would include 4/5 days a week in office and 1/5 days a week of remote work.
You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
Application instructions & requirements


Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees: Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

A valid Driver’s license and acceptable driving record are required.
Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact Please be sure to include the job requisition number.
For questions about the job duties or application process, please contact Michelle L Ochoa
“I always wondered why somebody doesn’t do something about that. Then I realized I was somebody.”— Lily Tomlin

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: High School
Driver's License Required: Yes
Minimum Hourly Wage: 18.83
Maximum Hourly Wage: 28.33
Accessible by Public Transportation: Yes