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Overview

Tehama County Department of Social Services

Red Bluff, CA

Full-Time with Benefits

Closing Date: 5/25/22 at 5 PM

Salary (D-E Steps)
$15.51 – $16.32 Hourly / $1,240.80 – $1,305.60 Bi-Weekly
+ 7.5% Over Base Pay for County Certified Spanish Bilingual Skill

NATURE OF WORK:
The primary function of an Office Assistant II Bilingual is to provide a variety of general or
specialized clerical duties in support of agency programs and services, including: reception, form
processing, record maintenance, mail and data entry; may perform the initial applicant screening
and initiate cases through multiple automated systems.
Bilingual Candidates: will frequently utilize bilingual abilities to assist Spanish speaking
customers in all aspects of duties.

IDEAL CANDIDATE:
The ideal candidate is reliable, provides courteous, respectful, and professional customer
service, and has the ability to analyze situations involving rules and regulations and demonstrate
good judgment when making decisions; communicates effectively orally and in writing; interacts
with individuals from various educational, socioeconomic, and ethnic backgrounds; works
cooperatively as part of a team and with community partners and other Counties’ agencies;
listens attentively and understands oral information provided; prioritizes, plans and organizes
one’s own work.

TYPICAL DUTIES:
Greets customers in-person and via telephone; performs tasks that are structured and repetitive
such as: filing, scheduling appointments, reviewing forms, documents, electronic files and
entering data; addresses complaints and explains processes to customers or the public; gathers
information to direct customers to appropriate staff to address their request. As knowledge is
increased, an Office Assistant will perform more difficult and responsible office support including
keeping current desk manuals, tracking and reporting data, creating forms and evaluating for
correctness, improving work efficiency, adjusting work processes, and use of independent
judgment in selecting and applying specific solutions to different work situations.

Controversial Issues: An Office Assistant, may encounter customers who are emotionally
charged; customers that have substance dependence, mental health, trauma or domestic
violence history. The incumbent may be assisting customers whose values may conflict with their
own values. An Office Assistant must be able to accept customers’ differences and interact with
them in a non-judgmental manner.

EDUCATION & EXPERIENCE:
In addition to the education and experience requirements specified in the Merit
Systems/Cooperative Personnel Services classification specification, Tehama County requires:

  • Equivalent to completion of the twelfth (12th) grade

LICENSE & SPECIAL REQUIREMENTS:

  • Requires a valid California driver’s license.
  • Bilingual Candidates: Must be able to fluently speak and read Spanish. Must pass a Merit Systems Services written and/or oral bilingual proficiency test (or other appropriate) to qualify.
  • Requires current, less than one (1) year old, valid typing certificate.

The department currently has multiple vacancies
In addition, Tehama County is establishing an eligibility list to fill future vacancies for an Office
Assistant II, as well as subsequent vacancies which occur during the life of the eligibility list.

To view the full job flyer and apply for this position, click here to visit Merit System
Services (MSS) Job Opportunities page:
https://www.governmentjobs.com/careers/mss

For questions about this recruitment contact:
Shannon Anthony
530-528-4060 | santhony@tcdss.org

All offers of employment are contingent upon successful completion of background,
fingerprinting, drug test (including marijuana) and physical examination provided by the County.
EQUAL OPPORTUNITY EMPLOYER/AMERICAN WITH DISABILITIES ACT
COMPLIANT/VETERANS’ PREFERENCE POLICY/DRUG-FREE WORKPLACE

Minimum Education and Experience

Education Required: None

About Tehama County Department of Social Services

Beautiful Tehama County is in the heart of northern California, midway between Sacramento and the Oregon border. Based on the shores of the Sacramento River and in the shadows of Mount Lassen, Tehama County boasts some of the lowest housing costs in California along with short commute times to work. The County is home to a myriad of recreational activities.