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Overview

Rolling Hills Clinic
Corning and Red Bluff locations

Full-time position

POSITION SUMMARY
The Patient Services Operator is a support person who provides solutions and manages all our patient calls in a timely and professional manner. Responsible for handling all incoming calls and providing solutions.

DUTIES & RESPONSIBILITIES

  1. Manage heavy volume of inbound calls in a timely manner
  2. Identify patient’s needs, clarify information, research every issue, and provide solutions and/or alternatives
  3. Familiarize yourself and remaining up to date with changes in Facility plans.
  4. Greet patients in a friendly, professional manner, following all screening and scripting guidelines.
  5. Responsible for answering and appropriately forwarding or responding to wide variety of incoming calls.
  6. Responsible for accurate and complete intake process when scheduling new patients.
  7. Manage unscheduled list and other treatment pending lists to ensure patient follow through to meet
  8. Working knowledge of all medical and dental insurances, and an understanding of insurance eligibility
  9. Retrieve messages from voicemail and forward to appropriate personnel via telephone encounter if applicable.

REQUIREMENTS
Minimum 18 years of age

MINIMUM QUALIFICATIONS

  1. Must have a High School Diploma or equivalent.
  2. Bilingual in Spanish preferred.
  3. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  4. Must have strong organizational and multi-tasking skills.
  5. Experience with multi-line phone system.
  6. Must be able to work well with others or alone, under minimal supervision.
  7. Must be able to work well under pressure and strict deadlines.
  8. Strong computer experience required.

TO APPLY: 
Go to rhclinic.org/employment

Minimum Education and Experience

Education Required: None