Patient Services Manager

Overview

Rolling Hills Clinic 
Corning & Red Bluff locations 

Full-time position 

Position Summary: 
Under the supervision of the Director of RCM and Compliance, the Patient Services Manager is responsible for planning and coordinating the daily activities of the patient services staff, ensuring proper coverage at all times.

Duties & Responsibilities: 

1. Manages front office operations including, but not limited to day-to-day supervision of staffing, schedules, and patient flow
2. Ensures effective staff utilization to meet staffing and workload requirements to support the delivery of quality patient care and services
3. Assists with implementing front office policies and procedures
4. Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals
5. Assigns, supervises, and evaluates the work and performance of immediate staff
6. Delegates tasks and provides training to front office staff
7. Investigates and resolves employee conflicts if they should arise within the front office department Escalates inter-departmental conflicts to immediate supervisor(s) as appropriate
8. Monitors payroll for all front office staff. Approves and/or denies paid time off
9. Ensures front office staff collects appropriate information from patients, updates records, and provides excellent customer service
10. Handles all patient complaints, escalating to appropriate director-level staff as needed
11. Participates in recruiting, selection, and training of new front office staff
12. Maintains front office staff job results by assisting in coaching, counseling, and disciplining employees
13. Provides monthly reports to Director of RCM regarding key performance indicators as assigned
14. Completes annual evaluations
15. Monitors staff and patient flow
16. Other duties as assigned

Requirements: 
Minimum 18 years of age
While performing the duties of this job, this employee is frequently required to do the following:

1. Interpret complex laws, regulations, and/or policies.
2. Coordinate multiple tasks simultaneously.
3. Understand and respond to a diverse population.

Minimum Qualifications: 

1. High school diploma or GED
2. Associates degree in Healthcare Administration or related field preferred
3. At least 5 years of experience in a health care setting, with a minimum of 2 years front office experience
4. At least 1 year of supervisory experience preferred
5. Bilingual preferred
6. CPR certification required
7. Experience with Indian Health Services is preferred
8. Willingness to develop additional skills as needed
9. Be able to maintain a professional and courteous attitude with patients and fellow employees
10. Ability to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline
11. Ability to understand and adhere to established policies, procedures, and protocols
12. Strong documentation skills
13. Demonstrated proficiency in supervising and motivating subordinates
14. Commitment to excellence and high standards
15. Excellent written and oral communication skills
16. Strong organizational, problem-solving and analytical skills
17. Ability to manage priorities and workflow
18. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
19. Acute attention to detail
20. Ability to work independently and as a member of various teams and committees
21. Strong interpersonal skills
22. Good judgment with the ability to make timely and sound decisions
23. Creative, flexible, and innovative team player
24. Interpret complex laws, regulations, and/or policies
25. Coordinate multiple tasks simultaneously
26. Understand and respond to a diverse population

To Apply: 
Go to rhclinic.org/employment

Minimum Education and Experience