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Trinity County
Employment Opportunity

Trinity County Health and Human Services

Program Manager-Child Welfare Services

This is a full-time benefitted position
Applications will be accepted until the position is filled.


$5,375.03 – $6,533.38 Monthly

Position Information

Under direction, the Program Manager plans, organizes, and directs employment, eligibility, or social services programs and activities in a local public social services department or agency; and performs other duties as assigned. Some positions may have additional responsibility for administrative services units.

A Program Manager differs from a Social Services Program Manager in that the latter plans, organizes, and directs programs and activities exclusively within Child Welfare Services and/or Adult Protective Services.

The Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing; eligibility, employment, or social service functions in a department or for a single program where two or more subordinate levels of supervision exist. In these departments, the Program Manager serves in a first-level managerial capacity.

Incumbents in the Program Manager classification receive supervision from a Deputy Director, Director, or other higher-level management classification. A Program Manager provides direct supervision to supervisors in the assigned program areas, and to other staff as assigned.

Examples of Duties

Duties may include, but are not limited to, the following:
  • Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness
  • Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency’s mission
  • Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters
  • Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff
  • Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations
  • Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
  • Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning
  • Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director
  • Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies
  • Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner
  • Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
  • Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
  • Perform other duties as assigned
Knowledge of:
  • Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, and/or social services
  • Current management and leadership techniques, performance appraisal methods, and public administration
  • Knowledge of planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to
  • Knowledge of budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures
  • Public and private community resources
Ability to:
  • Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders
  • Identify, analyze, and evaluate situations or problems to determine appropriate courses of action
  • Analyze laws, regulations, and policies to ensure all programs and activities are in compliance
  • Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant
  • Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action
  • Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously
  • Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects
  • Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply
  • Use a personal computer to input data, access information, and create materials and documents using a variety of software applications
  • Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters
  • Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication
  • Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation

Minimum Qualifications

Pattern 1: One (1) year of full-time experience performing duties comparable to a Social Worker Supervisor I or II, Eligibility Supervisor, Employment and Training Worker Supervisor, or supervisory experience in administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency.
Pattern 2: A graduate degree in public administration or business administration or a Master’s Degree in Social Work or a Master’s Degree from a two year counseling program; AND one (1) year of full-time journey-level experience in employment, eligibility, social service work, or administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency; AND one (1) year of full-time general supervisory experience.

Supplemental Information


  • A valid driver’s license is required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.
  • Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information

If you would like to request Veteran’s preference points as part of the application packet, please attach a copy of your DD-214 to your application.

PLEASE NOTE: Applicants, who receive a passing score on a written or oral examination, shall be eligible to receive credit for an additional five (5) points to be added to the final examination score. Veteran’s preference is allowed only on initial entrance into County service and shall not affect the order of eligibility on any other employment lists.

For the purpose of this section, a veteran is one who has received an honorable discharge from active duty, and has served:

1. During one of the following wartime or equivalent periods:
  • Sept. 11, 2001 to End of Operation Iraqi Freedom
  • Aug. 2, 1990 to Jan. 2, 1992
  • Jan. 31, 1955 to Oct. 15, 1976
2. During peacetime for which service a campaign or expeditionary medal has been authorized by the Government of the United States and where discharge was under honorable conditions. This would include Lebanon, Grenada and Southwest Asia.

A copy of the discharge form (DD-214) shall be submitted to CalHR MSS for each position applied for, along with an application for employment requesting such preference, on or before the final filing date specified on the job announcement. Failure to submit the required credentials (DD-214) prior to the final filing date will be deemed a waiver of credits.

Special testing arrangements may be made to accommodate applicants for disability, military, or for religious reasons. If you require such arrangements, please contact Merit System Services at or 916-323-2360, a minimum of five business days prior to the scheduled examination date.  Documentation may be required.

Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont, and is home to the Shasta-Trinity Forest, which is the largest national forest in California. The 2.1-million-acre forest encompasses five wilderness areas, hundreds of mountain lakes and over 6,200 miles of streams and rivers, including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure, such as fishing, gold-panning, jet-skiing, skiing and kayaking. For those who prefer terra-firma, there are over 460 miles of trails, ranging from wide, easy grades to rough, rocky and steep grades for hikers, backpackers, and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail, a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty, a rural environment, and spectacular photo opportunities!


NOTE: All candidates meeting the minimum qualifications established for this position may not be invited to an oral interview. In the event a large number of candidates qualify, those individuals with experience which most closely meets the needs of the County will be invited for an interview.
WAIVER: The contents of this announcement shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract or offer of employment. Trinity County assumes no responsibility for the accuracy of the position description and the actual duties of the job, nor does it assume responsibility for any errors or omissions in the information contained herein. The provisions contained in this announcement may be modified or revoked without notice. Wages, hours and other terms and conditions of employment are subject to the Memorandum of Understanding currently in effect for the appropriate unit of representation.
PERS ANNUITANTS: Retirees of PERS are welcome to apply, if selected for the position they would be required to reinstate to employment.

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: None
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Motor Vehicle Record Check
  • Physical
  • Salary Range: $5,375.03 - $6,533.38 Monthly