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Overview

DEFINITION

Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel.  Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This classification is responsible for independently performing technical duties in support of public safety communications. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Minimum Qualifications

Knowledge of:

  • Principles, practices, procedures, and terminology used in law enforcement ?and related emergency radio and telephone communications.
  • Basic functions of law enforcement agencies.
  • The topography and communities of Butte County.
  • Proper and effective methods of deploying law enforcement personnel.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Principles and procedures of recordkeeping.
  • Techniques for dealing with people of all socio-economic level under hostile and emergency situations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:

  • Read and interpret maps and other pertinent documentation.
  • Observe and accurately recall places, names, descriptive characteristics, and facts of incidents.
  • Memorize codes, names, locations, and other detailed information.
  • Work under stressful conditions to assess difficult or emergency circumstances.
  • Independently make quick, sound decisions based on facts and implement appropriate response strategies.
  • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Use tact, initiative, prudence, and independent judgment within general policy, legal, and procedural guidelines.
  • Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

 Equivalent to completion of the twelfth (12th) grade; and

One (1) year of general office and computer experience.

Certifications and Licenses:

  • Possess and maintain a valid C.L.E.T.S. Operator certificate by the end of the probationary period.
  • Possess and maintain a Basic Dispatcher Course certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T). by the end of the probationary period.

For full Job description: https://www.governmentjobs.com/careers/buttecountyca/jobs/4555707-0/public-safety-dispatcher

CAL Jobs: 19741785

$49,150.40 – $65,873.60 Annually

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: High School
Driver's License Required: Yes
Accessible by Public Transportation: No
Salary: $49,150.40 - $65,873.60 Annually