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Overview

Definition:

Under supervision, to receive training and to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required.

Distinguishing Characteristics: 

This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on-the-job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to Public Safety Dispatcher Intermediate and Advanced. Although work is performed within established policies and procedures, it requires the exercise of sound judgment in emergency situations.

Typical Duties:

  •  Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;*
  • Maintain citizen confidentiality, as required; *
  • Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;*
  • Maintain contact with all units on assignment;*
  • Maintain status and location of police and fire units;*
  • Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs; *
  • Answer non-emergency calls for assistance;
  • Call out City maintenance workers for maintenance emergencies;
  • Enter, update, and retrieve information from a variety of computer systems;*
  • Receive requests for information from computer systems and provide pertinent data;
  • Monitor several complex public safety radio frequencies;*
  • Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;*
  • Process a wide variety of public safety records, files, logs, reports, and forms;*
  • Operate office equipment;
  • Perform related duties as assigned.

 *Essential Function

Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position.  The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of “other duties, as assigned.”

Tools and Equipment Used:

Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit and talk and hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.  Work is frequently performed in emergency and stressful situations.

Work Environment:

The noise level in the work environment is moderately noisy.  Work shifts cover 24 hours per day and seven days per week including holidays.

Knowledge, Skills, and Abilities:

Knowledge of:  Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation.

Ability to:   Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal  supervision;   comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others.

QUALIFICATIONS:
Minimum Qualifications:
Experience/Education:   High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching.

Additional Requirement:  Possession of a valid California Driver License.

Desired Qualifications:
Experience/Education:   Experience in dealing with difficult or distressed individuals is desirable.

Unless a position is permanently allocated to a Public Safety Dispatcher Entry level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases.

Equivalency may be established pursuant to the City-Wide Classification Plan.

Minimum Education and Experience

Education Required: High School
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Minimum Hourly Wage: $19.70
    Maximum Hourly Wage: $27.06