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Overview

SIGNING BONUS: A signing bonus of up to $20,000 is now available for Intermediate (Lateral) candidates! The bonus is paid in installments at hire, after completion of training, and after completion of the 18 month probationary period.

Definition:

Under general supervision, to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; may provide training and task supervision to others; and to perform related work as required.
 
Distinguishing Characteristics:
 
This is the journey level class in this series in which incumbents are fully competent to perform the full range of assigned duties. Incumbents operate a wide variety of complex emergency communications equipment dispatching law enforcement and/or fire/medical resources. Incumbents are required to handle emergency situations with relative independence within established policies and procedures.
 
Typical Duties:

  • Receive, analyze, and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;*
  • Maintain citizen confidentiality, as required; *
  • Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;*
  • Maintain contact with all units on assignment;*
  • Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs; *
  • Ask and respond to questions; interpret and anticipate callers situation; *
  • Maintain status and location of police and fire units;*
  • May be required to testify in court;
  • Answer non-emergency calls for assistance;
  • Call out City maintenance workers and/or IS staff for maintenance emergencies;
  • Enter, update, and retrieve information from a variety of computer systems and databases;*
  • Receive requests for information from computer systems and provide pertinent data;
  • Monitor several complex public safety radio frequencies;*
  • Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;*
  • Monitor all facility cameras;
  • May assist in the training of less experienced personnel;
  • Operate office equipment;
  • Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;*
  • Perform related duties as assigned.

 *Essential Function

Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position.  The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of “other duties, as assigned.”
 
Tools and Equipment Used:
 
Telecommunications equipment, including computer-aided systems; personal computer including word processing software; spreadsheets; copy machine; facsimile machine; radio.
 
Physical Demands:
 
While performing the duties of this job, the employee is frequently required to sit and talk and hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Work is frequently performed in emergency and stressful situations.
 
Work Environment:

The noise level in the work environment is moderately noisy.  Work with numerous and frequent interruptions in a high stress environment.  Work shifts cover 24 hours per day and seven days per week including holidays.

Knowledge, Skills, and Abilities:

Knowledge of:  Geographic features, landmarks, and streets of the City of Chico and surrounding jurisdictional boundaries; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police and fire department operations, policies and procedures, and records management requirements.

Ability to:   Type a minimum of 45 words per minute; operate computerized telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; think and react quickly using logic and reasoning to achieve conclusions, effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and critical thinking skills; work with minimal supervision;  comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisory personnel.

QUALIFICATIONS:
Minimum Qualifications:

Experience/Education:   High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years’ experience at a level equivalent to City of Chico Public Safety Dispatcher – Entry, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program.

Additional Requirement:  Possession of a valid California Driver License.

Equivalency may be established pursuant to the City-Wide Classification Plan.

How to Apply: For a full description and to apply visit: https://www.governmentjobs.com/careers/chico

Minimum Education and Experience

Education Required: None
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Drug Testing / Screening
  • Background Checks
  • Minimum Hourly Wage: $21.17
    Maximum Hourly Wage: $29.09