Mountain Valleys Health Centers, Inc.
POSITION: RN/Charge Nurse
REPORTS TO: Medical Director, Chief Operations Officer
SUPERVISES: LVNs, Medical Assistants
SUMMARY: The Registered Nurse is a role model for the back office and takes the lead on difficult or complicated situations. The RN is responsible for providing and overseeing support services, ensuring high quality nursing care for clinic patients and providers. The Charge Nurse oversees the Immunization Program. Must have the ability to work occasional Saturdays and may at times be asked to travel to other MVHC clinic sites to fill in as needed, and must be able to rotate Saturdays.
QUALIFICAITONS: Graduate of accredited nursing school, have a current California RN license and current CPR certification. Ability to work in a fast-paced environment, prioritize to maintain optimum clinic back office flow, maintain patient confidentiality and be flexible to meet the needs of patients and co-workers, and use discretion/good judgment. Must maintain confidentiality relating to MVHC personnel, patients and information that could result in proprietary damage to MVHC. Must possess current valid California or Oregon Drivers license and auto liability insurance.
REQUIREMNETS AFTER HIRE:
Clean and appropriate business attire.
Current CPR card
DUTIES AND RESPONSIBILITES:
Schedules Back Office Staff and manages sick and PTO schedules.
Coaches and evaluates Back Office Staff with techniques and competency of work.
Monitors procedures to ensure quality and accuracy and is a role model in carrying out all nursing duties and communication in a manner, which stresses quality of care. It is the RNs responsibility to train and monitor Back Office staff for high standards of care and take appropriate action when quality needs improvement.
Assists the COO in interviewing and selecting applicants for hire in the back office.
Ensures that Back Office staff is meeting professional nursing standards by orienting, training and coaching new staff to the proper procedures in the back office function, ensuring that new staff have read and understand the policies/procedures and are implementing them.
Trains, coaches, and monitors Back Office staff on the importance of customer service, i.e. consistently prompt service for appointments, warm and courteous treatment to all patients, and tactful management of difficult and/or complaining patients. Must have knowledge of and use universal precautions with consistency. Have knowledge of immunization protocol and follow protocol. Demonstrate proficient knowledge of sterile technique and sterile field. Autoclave and sterilize instruments/equipment per protocol.
Maintain accountability that includes efficient use of time and materials.
Adhere to Mountain Valleys Health Centers policies and procedures. Demonstrate patient advocacy that ensures patients’ rights of privacy, safety and confidentiality. Select appropriate area of growth for maintaining current practice. Maintain a minimum of 30 hours every two years of continuing education.
Perform other duties as assigned, demonstrating flexibility and willingness to do extra work as needed, on an intermittent basis. May be cross-trained for other programs and be required to work programs as needed such as CHDP, Family Pact, and others.
CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our dedication to high-quality customer care. As a Community Health Center, our patients are our vitality; therefore, every patient will be treated accordingly.
At MVHC a customer is defined as but not limited to a patient, vendor, contractor, granting agency, community business, and employee. Customers will be treated with the utmost dignity and respect regardless of their socio-economic status, insurance type, job position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate termination.
Every employee of MVHC will adhere to the Accountability Measures outlined either at the onset of employment or at the date of this signed job description. Should these expectations not be upheld, the employee understands that disciplinary action will be taken which could lead to immediate termination.
By signing this job description, the employee commits to providing the highest quality customer care and will strive to make each patient feel as though they are the only one.
PHYSICAL REQUIREMENTS: Sitting, standing, walking, bending/stooping, squatting/crouching, climbing, balancing, reaching, twisting/turning, pulling, stand up lifting to 30 pounds, speaking/hearing on phone and in person, reading, writing, close eye work, repetitive motion of hands, fine and gross manipulation, up/down and side/side hand motion, working with others, exposure to public/staff/providers, fast work pace, frequent change, and frequent interruptions.Current California RN license and current CPR certificationMinimum Education and Experience