Overview
- Customer Service – Provide thorough, professional and timely customer service
- Polite, professional and responsive
- Phones, walk-in and website leads
- Greet Walk-In Customers Immediately
- Answer Phones
- Respond to website/online inquiries
- Return calls and emails timely
- Capture lead information for all prospects.
- Estimate/Quote incoming projects accurately and promptly
- Follow-thru on leads and estimates
- Product Knowledge
- Know technical specs including operational details to properly sell and walk customers through installation and operations of products
- Know vendor information and Unique Selling Proposition (USP) for the products offered by Mountain Home Center
- Know product availability and optional equipment information to properly supply customers with products in a realistic timeframe
- Services, and price, offered by Mountain Home Center
- Know where to find sources of information for unknown product/services
- Goals, Growth & Team Building
- Attend and Contribute to all Sales Meetings & Trainings
- Look for new sales and marketing opportunities
- Learn additional/new products as introduced to product line up
- Required Skills/Abilities
- Must be extremely reliable and trustworthy.
- Ability to effectively communicate, verbally and in written form
- Ability to add, subtract, multiply, divide, in all units of measure using whole numbers, fractions and decimals.
- Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization, verbally and in written form
- Must have experience with phone systems and office equipment
- Excellent organization skills and attention to detail/accuracy
- Must be proficient in Microsoft Office
- Must be able to learn proprietary software program
- Ability to work with limited supervision and stay on task
- Ability to exercise sound judgment when routing calls and giving information to callers
- Ability to maintain confidential information and meticulous records
- Ability to work in a fast-paced environment
- Ability to coordinate with many people in multiple departments
Qualifications
- High school diploma or equivalent
- Minimum Two Years Prior Professional Sales Experience
Working conditions
This position requires weekend work and overtime during busy retail periods such as Summer and holidays.
- For more details: https://mountainhomecenter.com/join-our-team/
- SALARY RANGE:
$25.00 – $50.00 per hour earning potential. This is a base + commission plan.
Send an email info@mountainhomecenter.com or call 530-587-6681 to learn more and apply!