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Under supervision, performs lead direction and training to Health Services Assistants; performs a variety  of medical office, medical records and/or program support activities for County clinics and behavioral or public health programs, which includes assisting staff and providing guidance related to word processing, data entry and organization, telephone and counter reception, patient scheduling and intake, and maintaining, processing, and filing applications and medical records;  may provide guidance related to preparing correspondence and/or reports; provides information and assistance to subordinate staff and the general public; and performs related duties as assigned.


Receives direction from assigned supervisory or management staff.  Exercises technical and functional direction over and provides training to lower-level staff. Exercises no direct supervision of staff.


This is the advanced journey-level classification in the Health Services Assistant series responsible for performing the most complex work assigned to the series.  Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgement.  Positions in the classification rely on experience and judgement to perform assigned duties.  Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services.  Work is typically reviewed upon completion for soundness, appropriateness and conformity to policy and requirements.

Minimum Qualifications

Knowledge of:

  • Principles of providing functional direction and training.
  • Clerical practices and procedures
  • County and assigned department programs, goals, and policies and procedures.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Basic record keeping principles and practices.
  • Medical terminology related to health records, release of medical records and information, and medical office support work.
  • Methods of preparing and processing various records, reports, forms, and other documents particular to assigned department of program.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

 Equivalent to completion of the twelfth (12th); and 

Two (2) years of clerical experience in records management, or in a medical office, behavioral or public health program, or community-based organization.

Certifications and Licenses:

  • Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

For full job description and to apply:

CAL Jobs: 19741792

$38,708.80 – $51,875.20 Annually

Minimum Education and Experience

Minimum Months of Experience: 24
Education Required: High School
Driver's License Required: Yes
Accessible by Public Transportation: No
Salary: $38,708.80 - $51,875.20 Annually