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Job Order: 17215296    

Print Date: 08/11/2020            Expires: 10/10/2020

Job Title: Shelter Advocate/Lead Shelter Advocate

Job Time Type: Full Time and Part Time

Job Description:


Shelter and Lead Shelter Advocates, under the supervision of the Shelter Supervisor, are responsible for assuring quality service to all program participants in a compassionate and professional manner as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards. Shelter Advocates must attend required staff meetings. Other duties may be assigned.


Shift Advocate Duties Both Lead and Non-Lead

  • Supervise guest activities and respond to all guest questions and concerns
  • Explain program requirements and regulations to new guests and ensure compliance of these regulations in a supportive manner
  • Coordinate bed assignments, smoke breaks, and other daily routines
  • Provide “awake” shift coverage and maintain grounds security at all times
  • Provide emergency assistance to guests and co-workers as necessary
  • Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, Maintain staff area cleanliness, etc.
  • Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
  • Role model positive, professional behavior including appearance and communication with others
  • Log shelter activities into a centralized online “log” in order to maintain communications among staff
  • Write and submit incident reports and written violations
  • Document and notify management of guest concerns, potential workflow problems and/or any exceptions to the policy that can impact program security
  • Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
  • Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel


To perform this job successfully, an individual should have knowledge of: Internet Software; Word Processing Software (Word); Electronic Mail Software (Gmail).


  • Three to six months of experience providing support to homeless people or people in need preferred
  • Possesses good “people skills” and is comfortable working within a collaborative work setting
  • Has a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of Hospitality House
  • Modifies words and actions by gauging individual needs and the state of mind of guests/clients
  • Understands implicitly how to de-escalate situations to encourage the best possible outcome
  • Hiring Requirements: Proof of Current Vehicle Insurance
    Uses a computer to access, input and retrieve work-related information and to prepare written documents

Education Level: High School Diploma or Equivalent

Requires a Driver’s License: Yes, Operator License

Minimum Salary: 16.00 Hour

To Apply: Please apply online at  For the above position, fill out the Individual Employment Application below. Send a resume and thoughtful cover letter, along with 3 employment references, two of which are supervisors, to
Job Application Methods Accepted: Online at:

Employer Information:

Hospitality House

1262 Sutton Way

Grass Valley, CA 95945

Contact: Janella Kirkman

Phone: (530) 206-7771

Proof of Current Vehicle Insurance
Minimum Hourly Wage: 16.00

Minimum Education and Experience

Education Required: High School
Driver's License Required: yes